ASSISTANT ACCOUNT MANAGER - ALLENTOWN, PA

TransEdge Truck Centers; Stroudsburg (Monroe County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Assistant Account Manager who will provide exceptional support to key accounts and account managers. This role involves engaging with customers to enhance their experience with parts and services, while also participating in strategic meetings to drive business growth. Ideal candidates will possess strong interpersonal skills and a clear understanding of the truck industry, enabling them to build solid relationships with both customers and vendors. Join a dynamic team that values professional development and offers a comprehensive benefits package, making it an exciting opportunity for those looking to make a significant impact in the field.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Accident Insurance

Critical Illness Insurance

Flexible Spending Account

Short-Term Disability

Long-Term Disability

Paid Time Off

Qualifications

• High School Diploma required with strong interpersonal skills.
• Ability to create and implement successful sales plans.

Responsibilities

• Support key accounts with parts and service while ensuring customer satisfaction.
• Participate in meetings to identify business opportunities and customer trends.

Skills

Interpersonal Skills

Sales Plan Implementation

Customer Relationship Management

Industry Knowledge

Education

High School Diploma

Tools

PartsASIST

CEM Survey

MAPP

Job description

Assistant Account Manager – Allentown, PA

JOB SUMMARY

The Assistant Account Manager is employed to supply key accounts and account managers with an unmatched level of parts and service support while demonstrating a passion for our organizations and the brands we represent.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES

• Participate in weekly department meetings to identify conquest business, open issues, customer spending trends, and define routes and areas to target.
• Be the internal point of contact for key accounts and account managers.
• Research and recover lost customers.
• Review & Process all PartsASIST Orders.
• Direct contact for conquest and strategic customers for Allentown, Stroudsburg, and Blue Mountain locations.
• Assist AM with building opportunity and conquest pipeline.
• Assist AM with facilitating team vendor product and technical training.
• Manage, maintain, and increase customer integration of PartsASIST and CEM survey through utilization of MAPP.
• Work with department managers to resolve customer issues.
• Remain current on parts and service training.
• Assist AM to set up customers for fleet training.
• Follow up on parts orders and truck repairs to ensure customer satisfaction.
• Maintain a professional appearance.
• Other duties as assigned by management.

POSITION REQUIREMENTS

Education & Experience:

• High School Diploma required.
• Ability to establish credibility and build strong relationships.
• Familiar with creating and implementing a successful sales plan.
• Clear understanding of the language specific to the truck industry.
• Must possess and use good interpersonal skills and can interact well with customers, vendors, and co-workers in a positive and constructive manner.

Compensation and Benefits:

• Competitive Pay.
• Full Benefits Package: Medical, Dental, Vision, Life, Accident, Critical Illness, FSA, STD, LTD, and Parental Leave.
• Paid Holidays, Birthday and PTO (Paid Time Off).