USA OPEN HIRE! Guest Services Assistant

Caesars Hoteliers Jobs; Town of Springfield (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A hospitality services company in the Town of Springfield is seeking a Guest Services Assistant to maintain cleanliness standards and assist guests. Responsibilities include preparing apartments, conducting inspections, and liaising with the housekeeping team. Ideal candidates should have strong customer service skills and attention to detail. This position is crucial for ensuring a premium experience for all guests.

Qualifications

• Strong customer service skills to interact well with guests.
• Attention to detail for cleanliness inspections.
• Ability to handle guest issues and emergencies.

Responsibilities

• Prepare apartments for guests by conducting cleanliness inspections.
• Test WiFi and TV equipment.
• Liaise with Housekeeping and maintenance teams.

Skills

Customer service

Attention to detail

Problem-solving

Job description

Overview

USA OPEN HIRE!!! Guest Services Assistant

The Guest Operations Specialist is responsible for upholding the Briscoe & Shaw cleanliness and appearance standards in all of our apartments. Primary responsibilities include preparing apartments for our guests by conducting cleanliness inspections, WiFi and TV equipment testing, liaising with the Housekeeping team, and building maintenance to make our temporary homes perfect for every one of our guests. Adhering to the Design Guide, the Guest Operations Assistant ensures the proper placement of all furnishings and household goods and maintains guest-supply amenity levels. This role participates in the rotational after-hours, on-call program, handling guest issues, including guest lockouts and emergencies.

Responsibilities

• Demonstrate Briscoe & Shaw\'s core values in all guest, supplier, and colleague interactions.
• Meet and Greet Customers and Guests.
• Conducts cleanliness inspections and ensures furniture placement according to the Briscoe & Shaw\'s Design and Housekeeping Standard Operating Procedures (pre-move-out, departure, and pre-move-in inspections).