Assistance General Manager

DoubleTree by Hilton Washington DC Silver Spring; Silver Spring (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

DoubleTree by Hilton Washington DC Silver Spring is seeking an Assistant General Manager to oversee hotel operations under the General Manager's guidance. You will lead teams across departments, train staff, and support guest service and recovery processes.

The role requires monitoring performance, hiring and disciplining employees as needed, and ensuring accurate financial records and inspections are conducted regularly to maintain high standards.

Qualifications

• Bachelor's degree from a four-year college or university.
• Four to six years related experience and/or training.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Provide training to staff.
• Resolve guest complaints and support service recovery.
• Participate in staff hiring and disciplinary actions as needed.
• Oversee performance reviews and personnel actions.

Skills

Leadership

Staff training

Hiring & discipline

Guest service recovery

Budgeting & records

Property inspections

People management

Education

Bachelor's degree (B.A./B.S.)

Tools

HRIS

Payroll systems

POS systems

Job description

Job Title: Assistant General Manager

Department:

Reports To: General Manager

Summary: Responsible for all aspects of operations at the hotel and provides support to the General Manager by performing the following duties.

Duties and Responsibilities

include the following. Other duties may be assigned.

• Assists the General Manager in his day to day operations.*
• Provides training to staff.*
• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.*
• Selects or assist in the selection of hotel staff and completes all new hire paper works.*
• Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.*
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.*
• Performs daily, weekly and monthly property inspections.*
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.*
• Performs sudden audits on rooms and other operating areas.*
• Provides effective leadership to hotel team members.*
• Assists the GM in in all aspects of business planning.*
• Responds to audits to ensure continual improvement is achieved.*

Supervisory Responsibilities

Manages five subordinate supervisors who supervise a total of 40 employees in the Housekeeping, Restaurant, Maintenance, Food and Beverage, Front Desk Operations Department. Is responsible for the overall direction, coordination, and evaluation of these units. Also directly supervises(non-supervisory). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software, inventory software, payroll systems, internet software, human resource systems, order processing systems, contact management systems, Point of Sales systems.

Education/Experience

Bachelor's degree (B.A./B.S.) from four-year college or university; and four to six years related experience and/or training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, and walk. The employee is frequently required to use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.