Assistance Front Office Manager

Sonesta Hotels; Minneapolis (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant Manager to enhance guest experiences and lead a dedicated team. This role involves managing front desk operations, ensuring service excellence, and overseeing guest services. The ideal candidate will have a strong background in hospitality, excellent communication skills, and a passion for delivering exceptional service. Join a dynamic environment where your contributions will make a significant impact on guest satisfaction and team performance. This is a fantastic opportunity to grow your career in a supportive and vibrant workplace.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Qualifications

• 3-5 years experience in a similar role at an upscale hotel.
• Excellent phone and verbal communication skills.

Responsibilities

• Oversee late checkout and stay over requests.
• Conduct daily guest room and suite inspections.
• Assist in controlling expenses in the front office.

Skills

Verbal Communication

Customer Service

Cash Handling

Basic Arithmetic

Education

4-Year College Degree

Tools

Automated Front Desk Systems

Telephones

Calculators

Job description

Job Description Summary

The Front Office Assistant Manager is responsible for assisting the Director of Rooms in managing the front office function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management, and reservations systems, safety and emergency procedures, etc.

Job Description

• Essential Elements:

  Ability to move freely within front desk area.

  Ability to stand and sit for prolonged periods of time.

  Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills.

  Ability to communicate clearly and effectively with guests regarding all aspects of their hotel stay.

  Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner.

  Ability to read and write effectively, including understanding diagrams.

  Ability to perform basic arithmetic, including the use of percentages.

  Ability to understand and execute all safety and emergency procedures (i.e.: fire, crowd control, inclement weather, and bomb threats).

  Ability to handle cash and credit transactions. Ability to utilize basic office equipment (i.e.: automated front desk systems, telephones, and calculator).

  Ability to maintain regular and punctual attendance. Ability to adhere to Sonesta grooming standards.

  Ability to exemplify Sonesta Service Excellence Frequently standing up or moving within and about the facility Carrying or lifting items weighing up to 50lbs and pushing and/or pulling approximately 200lbs Frequently handling objects and equipment to maintain the facility Frequently bending, stooping,and kneeling

  Requirements

  Excellent phone & verbal communication skills. Minimum of 3- 5 years experience in a similar role at an upscale hotel 4-year college degree preferred Previous supervisory hotelexperience preferred. Flexible schedule- must be able to work nights/overnights, weekends, holidays

  Job Tasks:

  Performs all guest service representative tasks in a superior manner. Oversees late checkout and stay over requests. Oversees all room changes. Oversees showrooms for sales. Oversees hotel availability in the local area. Ensures that all appropriate computer-generated reports are printed in a timely manner. Oversees preparation of VIP arrivals. Oversees preparation for group arrivals.

  Ensures the credit check report is completed on every shift. Oversee airline crew arrival preparation process Report/log all guest issues in weblog/groupme and update gust profiles accordingly

  Ensures that all room discrepancies are cleared. Oversees blocking of special room requests for next day’s arrivals. Maintains a neat and orderly control desk and area.

  Consistently presents a polished and professional role model image to guests, coworkers, and other departments.

  Complete job duties as listed on their shift checklist in a timely manner and alerts the Director of Front office if assistance is needed.

  Perform any other duties as assigned by the Front Office Manager, Director of Operations, and General Manager. Coordinates out of order rooms with housekeeping and engineering Ensures posting of all charges.

  Inspects associates at the beginning of each shift to ensure grooming standards are met.

  Conduct pre-shift meetings before the start of each shift Ensure that the department’s schedule is prepared and posted by the weekly deadline

  Ensure that Travel Pass enrollment weekly and monthly goals are met Review Guestware, update Travel Pass member status and prepare welcome letters accordingly

  Ensure that weekly advocate goals are met Monitor ADP, correct missing punches, and approve payroll

  Assist in controlling expenses and minimizing waste in all areas of the front office.

  Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.

  Conduct daily guest room and suite inspections ensuring Sonesta Standards are being met.

Additional Job Information/Anticipated

Pay Range

* Pay rate $25.00

Non-Union: The base pay offered may vary based on various factors, including but not limited to job-related knowledge, skills, and specific/overall experience.
Minimum Wage: Base pay offered is reflective of minimum wage requirement.

• • Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

    Medical, Dental and Vision Insurance

    • Health Savings Account with Company Match
    • 401(k) Retirement Plan with Company Match
    • Paid Vacation and Sick Days
    • Sonesta Hotel Discounts
    • Educational Assistance
    • Paid Parental Leave
    • Company Paid Life Insurance
    • Company Paid Short Term and Long Term Disability Insurance
    • Various Employee Perks and Discount

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.