Assist Dir of Student Engagement, Enrollment Management & Retention

NU USA Northeastern University; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Tuition assistance

Paid time off

Commuting assistance

Job summary

Northeastern University in Boston seeks an Assistant Director of Student Engagement, Enrollment Management, and Retention to lead operations of the COE Tutoring Center, plan tutoring schedules, hire and train Tutors and Front Desk staff, and oversee reporting and assessment.

Collaborate with the Director to enhance first-year engagement, support enrollment events, manage COE Ambassadors program, and coordinate events like Club Fair; this role combines program and people leadership with

Qualifications

• Bachelor's degree required; Master’s preferred.
• 3–5 years in higher education, student services, or related field.
• Strong program and people management, coaching, and teamwork.
• Excellent verbal and written communication with diverse stakeholders.

Responsibilities

• Oversee COE Tutoring Center operations and scheduling for first-year and upper-class tutoring.
• Recruit, train, and supervise Tutors and Front Desk/Co-op staff; manage timesheets.
• Collaborate with Director on student enrollment, engagement events, and reporting.
• Coordinate COE Ambassadors program and COE Student Activities Council support.

Skills

Program management

People management

Coaching abilities

Analytical thinking

Communication skills

Education

Bachelor's degree

Master's degree preferred

Job description

About the Opportunity

JOB SUMMARY: The Assistant Director of Student Engagement, Enrollment Management, and Retention works with the Director and other colleagues to encourage and support undergraduate student enrollment, engagement, and retention in the College of Engineering. Working with the Director, the Assistant Director holds primary responsibility for the management, planning, implementation, and ongoing operations of the College of Engineering Tutoring Center, including: the first-year tutoring schedule; upper-class tutoring schedule; Chemistry Review and Physics Review Sessions; the hiring, training, and managing the team of Tutors and Scheduling Coordinators/Front Desk team; as well as ongoing reporting and assessments of Tutoring Center services; and updating of Tutoring Center website. Working in close collaboration with the Director, the Assistant Director implements the first-year survey and works effectively with the Director and others involved in the delivery of COE curriculum to assess teaching quality and student experience and identify impediments to academic progress and areas of opportunity for improvements. The Assistant Director tracks data on department efforts, preparing reports as needed. The Assistant Director works with the Director on all connected elements of undergraduate student enrollment, engagement and retention efforts, such as providing logistical and operational support for events and activities, taking on an active role as needed. The Assistant Director supports prospective student engagement and enrollment efforts through overseeing the COE Ambassadors program, including recruiting, hiring, training, and creating events’ student staffing schedules. Collaborates with Director on the planning and implementation of enrollment events and activities, including co-presenting as needed and representing the college among attendees, and providing support for ongoing and new enrollment and engagement events and programs. With the Director, the Assistant Director supports the COE Student Activities Council (SAC) including managing key events, securing campus locations, facilitating catering and purchases in support of current student engagement and development. This position reports directly to the Director of Student Engagement, Enrollment Management, and Retention in the College of Engineering.

Minimum Qualifications

A Bachelor’s degree is required, Master’s degree preferred. 3-5 years of experience in higher education, student affairs/services. Must possess strong program and people management skills, including team-building and coaching abilities. Strong commitment to student experience, development, and belonging. Must possess strong organizational abilities and time-management skills, with capability to manage/prioritize multiple projects and teams. Analytical, critical-thinking, and problem-solving skills required, along with attention to detail. Ability to identify data needed to drive decision-making and to lead and support diverse initiatives. Excellent verbal and written communication skills. Excellent interpersonal skills among a variety of audiences including students, faculty, and staff, as well as prospective students and families/guests. Seeking an experienced self-motivated, collaborative, team-oriented, proactive, individual with a strong focus on student enrollment, engagement, retention, support, and success.

Key Responsibilities & Accountabilities

Organizational Management: Manages College of Engineering Tutoring Center operations. Plans, creates, and implements first-year tutoring schedule, upper-class tutoring schedule, and Chemistry Review and Physics Review, addressing trends in student support needs and ensuring adequate offerings and Tutor staff to support services in Boston and across global network. Student Success Assessment, Retention Support, and Data Tracking/Reporting: Works effectively with Director and others involved in the delivery of COE curriculum with regard to student retention and experience. Implements COE first-year survey every fall and spring semester to gather data and information to information Director, Assistant Dearn, and Associate Dean on student success and impediments to success to improve curriculum, programs, and academic supports for student progress. Tracks data on department efforts, preparing reports as needed. Human Resources, Training, and Student Staff Management: Facilitates recruiting and hiring of student staff who support the department, including Tutors, Scheduling Coordinators/Front Desk student staff, and COE Ambassadors, as well as department Co-op if applicable, liaising with Student Employment as needed. Creates and delivers trainings for teams of Tutors, Scheduling Coordinators/Front Desk student staff, and COE Ambassadors. Approves student timesheets, reflecting hours worked. Oversees COE Tutors, Scheduling Coordinators/Front Desk student staff, and COE Ambassadors, providing ongoing management and coaching. Student Enrollment and Engagement Support: Work with Director of Student Engagement, Enrollment Management and Retention on all connected elements, such as supporting enrollment and engagement events and activities. Strengthen prospective student engagement through overseeing COE Ambassadors program. With Director, provides support to COE Student Activities Council (SAC) including managing key events such as the COE Club Fair, Selecting a Major Panel, and SAC Leadership Dinner. Provides logistical and operational support for department programs and events focused on student retention, engagement, and enrollment management, including room/campus space reservations and food orders. Collaborates with Director in implementation, including co-presenting as needed and interacting with attendees (prospective student, families/guests, current students, etc.) at events and programming for prospective and admitted students, serving as a positive representative reflecting the mission of the department, college, and university.

Compensation and Benefits

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer. Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law. Compensation Grade/Pay Type: 108S Expected Hiring Range: $60,315.00 - $85,192.50 With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

About Northeastern University

Founded in 1898, Northeastern is a global research university and the recognized leader in experiential lifelong learning. Our approach of integrating real-world experience with education, research, and innovation empowers our students, faculty, alumni, and partners to create worldwide impact. Our global university system provides our community and academic, government, and industry partners with unique opportunities to think locally and act globally. The system—including 14 campuses across the U.S., U.K., and Canada, 300,000-plus alumni, and 3,000 partners worldwide—serves as a platform for scaling ideas, talent, and solutions. The university’s residential campuses for undergraduate and graduate degrees are located in Boston, London, and Oakland, California. Our research and graduate campuses are in the Massachusetts communities of Burlington and Nahant; Arlington, Virginia; Charlotte, North Carolina; Miami; Portland, Maine; Seattle; Silicon Valley, California; Toronto; and Vancouver. Northeastern’s personalized, experiential undergraduate and graduate programs lead to degrees through the doctorate in 10 colleges and schools across our campuses. Learning emphasizes the intersection of data, technology, and human literacies, uniquely preparing graduates for careers of the future and lives of fulfillment and accomplishment. Our research enterprise, with an R1 Carnegie classification, is solutions oriented and spans the world. Our faculty scholars and students work in teams that cross not just disciplines, but also sectors—aligned around solving today’s highly interconnected global challenges and focused on transformative impact for humankind.