Assigner NP

NiSource Corporate Services Co; Merrillville (IN); On-site; USD 75,000 - 95,000; Full time

Job summary

NiSource is seeking an onsite Operations Coordinator to manage daily gas service work orders and dispatch for the distribution team. The role supports rotating 4x4 schedules (4 days on, 4 days off) with 12-hour shifts, including weekends and holidays, and requires coordinating with field crews and schedulers to optimize resources.

The ideal candidate has experience in Distribution Operations, strong organizational and communication skills, and the ability to respond to emergencies and rapidly

Qualifications

• Two years of experience in Distribution Operations or equivalent work experience.
• Basic computer skills required.
• Customer-focused and results-driven.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication abilities.

Responsibilities

• Assigns daily work orders and activities for gas service staff based on workload.
• Prioritizes and distributes orders to optimize resource use.
• Dispatches emergency orders (gas leaks, fire calls, monoxide) in a timely manner.
• Monitors daily operations and adjusts priorities to manage overtime.
• Coordinates labor and equipment to support the schedule.
• Communicates with schedulers, field leaders, and other teams to ensure alignment.
• Reschedules work and keeps customers informed of status.

Skills

Distribution operations experience

Computer skills

Customer focus

Organizational skills

Communication

Education

Associate's degree or equivalent experience

Job description

Job Description

This is an onsite position with a non-traditional schedule of 4x4 (4 days on 4 days off) work schedule 5am-5pm (12-hour shift) including weekends and holidays and rotating days off

Responsibilities

• Assigns the daily work orders and activities of gas service employees based on workload requests and manpower availability.
• Prioritizes and assigns daily work orders to optimize utilization of resources.
• Prioritizes and re assigns daily work orders as needed to ensure orders are completed timely.
• Dispatch all emergency orders including gas leaks, fire calls and monoxide orders timely and professionally.
• Monitors work throughout the day and reprioritizes and reassigns work as necessary to properly manage overtime.
• Assigns labor and equipment resources that will support the schedule.
• Coordinates the distribution of work to maximize operations effectiveness.
• Works with schedulers and field operation leaders to ensure the appropriate prioritization and routing of daily work.
• Manages the backlog of undated and filler work that needs to get done.
• Directs and instructs personnel to respond to emergency orders and facility locates throughout Distribution Operations to ensure compliance is attained.
• Communicates with mobile workforce, field operations, system operations, meter-to cash, call center, construction services, ESSO and all others that may apply to ensure a collaborative and effective link.
• Coordinates with others, as appropriate (including outside parties, utilities and internal resources/departments).
• Perform crew adjustments on resource constraints (e.g., employee call out) and notify supervisor of employees off time.
• Perform other resource updates, as necessary.
• Field calls from the call centers and perform the necessary follow-up for customer inquiries and complaints.
• Reschedules work (if needed) and ensures that customers are informed of the updated status.
• Must be able to work a rotating schedule of 4 days on 4 days off 5am-5pm (12-hour shift) including weekends and holidays.

Required Qualifications

• Two years of experience in Distribution Operations or equivalent work experience.
• Basic computer skills.
• Customer focus driven.
• Demonstrated organizational skills.
• Good communication skills, both written and oral.

Preferred Qualifications

• Associate's degree from an accredited institution or equivalent work experience.
• Knowledge of Distribution Operations policies.

Work Authorization

Candidates must be legally authorized to work in the United States and must not require employer sponsorship now or in the future.

Workplace Connection

We value a workplace where everyone feels respected, included, and able to do their best work. We encourage open dialogue, value different perspectives, and work collaboratively with employees, customers, and partners. We recognize and respect the unique experiences people bring, including different backgrounds, cultures, and viewpoints. We treat others with professionalism and care, and we each play a part in creating a positive work environment.

Veteran Hiring & Inclusion

NiSource is proud to support veterans, transitioning service members, and military spouses. We value the leadership, teamwork, and mission-focused experience the military community brings, and we are committed to providing an inclusive workplace with opportunities for professional growth and development.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

ADA Accommodations

If you need a reasonable accommodation to participate in any stage of the hiring process or to perform the essential functions of the position, please contact OneHR at [e-mail] or 1-888-640-3320.

Safety Statement

Safety is a core value at NiSource. Employees are expected to follow safety requirements, report hazards, and help maintain a safe environment for themselves and their coworkers.

E-Verify

NiSource participates in the U.S. Department of Homeland Security's E-Verify program. Please review the following notices regarding your rights and responsibilities under U.S. law.

By applying, you may also be considered for other roles that match your skills and experience.