Asset Transfer Services Associate, Operations

Charles Schwab; Westlake (TX); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Employee stock purchase plan

Paid time off and sabbatical after 5+?

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is hiring for an Operational Associate in the Asset Transfer Services department. This client-facing role involves processing various transfer requests, ensuring asset eligibility, and communicating with clients, partners, and financial institutions.

Expect 2–4 hours of phone work daily and a focus on accuracy and timely processing. The role requires a customer-focused mindset, multitasking ability, and teamwork in a collaborative environment.

Qualifications

• Client-facing role experience preferred.
• Strong communication and accuracy in written and verbal interactions.
• Ability to switch gears to meet tight deadlines and high-volume processing.

Responsibilities

• Process transfer paperwork (Incoming ACATs, DRS, Foreign, Outbound, Non-ACATs, Mutual Funds).
• Review assets for transfer eligibility and accuracy.
• Communicate with clients, internal partners, and financial institutions.
• Maintain high accuracy while processing transfers within deadlines.
• Support calls 2–4 hours per day and collaborate with team.

Skills

Customer service

Phone support

Attention to detail

Communication skills

Multi-tasking

Teamwork

Tools

Microsoft Office

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Asset Transfer Services (ATS) Department balances incoming and outgoing transfer requests for Schwab clients. ATS strives to lead the industry by crafting the best transfer experience for our clients, internal business partners, and contra/brokerage firms.

What you’ll do:

The Operational Associates in ATS perform a variety of functions and services for our Schwab Advisor Services and Investor Services client groups. This includes but is not limited to processing transfer paperwork, reviewing assets for acceptability to transfer, communicating directly with clients, business partners, and other financial institutions. This is a client-facing role that will include being on the phones from 2 to 4 hours per day. The types of transfers processed range from Incoming ACAT’s, DRS, Foreign, Outbound, Non-ACAT’s and/or Mutual Funds.

What you have

• Be flexible to switch gears throughout the day to assist with meeting critical cut-off times or high-volume processing spikes.
• The ability to provide excellent customer service on inbound and outbound calls and via written communication, while also building and sustaining positive relationships with clients, internal business partners, and contra firms.
• Maintain a high degree of accuracy while meticulously processing each transfer request in a timely manner.
• Experience working with multiple systems in a dual monitor environment, and basic computer skills (including Microsoft Office products) are required.
• The desire and ability to work cooperatively & collaboratively with others on the team, in the department, and with leadership.
• Utilize analytical/critical thinking skills in order to problem solve.

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance