Asset Servicing Hub - Outreach Lead

SimCorp; Warsaw (IN); Hybrid; USD 48,000 - 75,000; Full time

Benefits offered by this job

Hybrid work model

Annual bonus

Healthcare package

Career development

Job summary

SimCorp, a leading FinTech provider, seeks an Outreach Lead to manage client communications and oversee outreach projects from Warsaw. You will coordinate workshops, streamline client communications, and drive solutions with global clients. This role offers growth in a multinational environment and exposure to asset management processes.

The position emphasizes collaboration with product and delivery teams, developing templates, and maintaining the outreach workflow for ongoing success.

Qualifications

• Experience in business communication with a clearing broker, a custodian and an asset manager.
• Understanding post-trade processes end-to-end in asset management.
• Experience in onboarding within Asset Management / Asset Servicing.

Responsibilities

• Assumes overall outreach Project Manager responsibility.
• Runs client workshops and operational calls.
• Serves as primary client contact and handles requests.
• Defines outreach reporting and risk analyses.
• Owns outreach tracker and communication templates.

Job description

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered. If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

SimCorp is experiencing a substantial increase in business globally and to support our growth we are looking for a Outreach Lead. This is a truly global role, based in our Warsaw office. In this key role you will work with all our clients across the world and provide business support and solutions to overcome issues encountered by these clients. This interesting job offers you an opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a diverse and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our growth and develop in a professional environment - grow with us!

WHAT YOU WILL BE RESPONSIBLE FOR

• Assumes overall outreach Project Manager responsibility
• Runs operational calls with the client, as well as all workshops with the client
• Serves as the primary contact for client communication and handles broader client requests
• Streamlines and supervises communication with all parties
• Manages / decides over all outreach escalations with the client and internally Maintain of working outreach flowchart and descriptions
• Defines and creates outreach specific reporting and risk analysis on an ongoing basis
• Collaborates with the outcome PM
• Owns the outreach tracker and controls the contributions to the product development build / backlog file
• Owns all communication templates and guidelines

WHAT WE VALUE

• Experience in business communication with a clearing broker, a custodian and an asset manager
• Has experience with post trade processes until fund accounting starts
• Understands what order executions, settlements and reconciliations are
• Experience in onboarding within Asset Management / Asset Servicing industry

BENEFITS

• Flexible working hours and hybrid model - 2 days in the office, 3 days remote
• Modern office (next to Wilanowska metro station) with quiet zones and ergonomic workstations
• Base salary with annual bonus structure
• Holiday allowance upon a 2-week vacation
• Occasional remote work across Poland and international options available (up to 24 days domestic, 20 days international per year - subject to internal policy)
• Employer-paid Medicover Platinum healthcare package (employee-paid family upgrade available)
• MyBenefit Cafeteria with a monthly budget provided by SimCorp, which can be used to finance a Multisport card (with a 25% employee contribution) or choose other lifestyle options
• Unum group life insurance (employee-paid upgrade available)
• Medicover travel insurance for private trips and global business travel insurance
• Possibility to join Deutsche Börse Group Share Plan (eligible after 1 year)
• Copyrights program for certain roles
• Possibility to develop your career in an international environment
• Professional training and courses provided by SimCorp
• Polish language classes for foreign employees; German and English classes based on business needs
• Integration events, volunteering initiatives and employee-led clubs
• Compensation ranges are being disclosed at the initial stage of candidate engagement. Visit our career pages to learn more about working at SimCorp:www.simcorp.com/career

WHO WE ARE

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions.

We are 4,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds in general. SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer.

We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work.

We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

SimCorp is a leading provider of investment management solutions to the world’s largest asset managers, fund managers, asset servicers, pension and insurance funds, wealth managers, banks and sovereign wealth funds.

Here you will get to work with skilled and supportive colleagues.

We are more than 2500+ employees from 70+ nationalities dedicated to supporting our 300+ clients across the globe.

We celebrate multiple approaches and points of view, together we’re building a culture where difference is valued.

You will be part of a success story and a company that continues to grow, offering a lot of challenging and interesting opportunities.