Asset Protection Specialist - Mueller Development

Old Navy; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

50% merchandise discount

Competitive paid time off

401(k) with company matching

Employee stock purchase plan

Medical, dental, vision, and life insurance

Job summary

Old Navy in Austin, Texas is seeking an Asset Protection Specialist to enhance safety and deter theft in high-risk environments. You will maintain a visible presence on the sales floor and conduct investigations to protect the brand and its people.

Ideal candidates have experience in theft apprehension, excellent communication skills, and the ability to manage high-pressure situations. This role offers great benefits, including a 50% merchandise discount and a competitive paid time off plan.

Qualifications

• Experience in theft apprehension and surveillance.
• Strong understanding of safety and legal protocols.
• Ability to wear and operate body-worn cameras.

Responsibilities

• Maintain a strong, visible presence to deter theft.
• Conduct surveillance and apprehend shoplifters.
• Collaborate with law enforcement on theft cases.
• Train store teams on theft-related incident handling.

Skills

Theft apprehension

Surveillance techniques

Communication skills

Legal protocols

Risk management

Job description

About Old Navy

Forget what you know about old‑school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high‑quality, must‑have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast‑paced environment where our employees can be their most authentic selves. Here, we’re family.

About The Role

As an Asset Protection Specialist, you serve in high‑risk store environments where you are empowered to make apprehensions and wear a uniform and body camera. In addition to maintaining a strong, visible presence on the sales floor, you focus on theft deterrence, investigations, and safety. Your work is essential to protecting our people, products, and the brand experience across our house of iconic brands: Gap, Old Navy, Banana Republic, and Athleta.

What you’ll do

• Maintain a strong, visible presence in high‑risk stores to deter theft and promote safety.
• Conduct surveillance and apprehend shoplifters in accordance with company policy and legal standards.
• Wear and operate body‑worn cameras to document incidents and ensure transparency.
• Collaborate with store teams and law enforcement to build and prosecute cases involving external theft or fraud.
• Train store teams on safe practices for handling theft‑related incidents and using reporting tools.
• Conduct regular checks of physical security systems and report any vulnerabilities.
• Analyze incident data to identify patterns and recommend prevention strategies.
• Support crisis response efforts and contribute to a culture of safety and inclusion.

Who you are

• Experience in theft apprehension and surveillance.
• Strong understanding of safety and legal protocols.
• Ability to wear and operate body‑worn cameras.
• Excellent communication and de‑escalation skills.
• Ability to work independently in high‑pressure environments. Strong knowledge of business continuity planning and risk management.

Benefits at Old Navy

• Merchandise discount: 50% off regular‑priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive paid time off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.
• See more of the benefits we offer.

Gap Inc. is an equal‑opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long‑held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.