ASSET PROTECTION SPECIALIST

Quality Food Center; Seattle (WA); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

Healthcare benefits

Flexible scheduling

Employee assistance program

Tuition reimbursement

Employee discounts

Career growth opportunities

Job summary

Qualify Food Centers (QFC) based in Washington state seeks an Asset Protection professional to protect company assets via safety initiatives, inventory recovery and theft prevention programs. You monitor surveillance, work with the district AP manager, and help implement AP strategies across stores.

Responsibilities include plainclothes surveillance, investigations, coordinating with law enforcement, and preparing case reports for prosecution.

Qualifications

• High School Diploma or GED required.
• Excellent oral and written communication skills.
• Demonstrated integrity, honesty and professionalism.
• Ability to diffuse confrontational situations.

Responsibilities

• Conduct plainclothes surveillance to detect internal and external loss within a store environment
• Conduct internal and external investigations and report findings; apprehend individuals involved in illegal acts
• Comply with laws and company policies when carrying out responsibilities
• Conduct physical security checks; make recommendations to prevent loss and improve profitability
• Partner with law enforcement and prepare case reports for criminal prosecution
• Identify and resolve conditions affecting shrink, safety and profitability by auditing for compliance
• Serve as a district and division liaison to identify and develop solutions to reduce waste
• Complete thorough reports on all AP related activities
• Support the district asset protection manager in execution of AP initiatives
• Ensure implementation and effectiveness of AP strategies at store level
• Assist district APM with external and internal investigations
• Testify in court and labor hearings on behalf of the company
• Ensure compliance with corporate policies and procedures
• Test functionality of store AP equipment during store visits
• Travel to locations throughout the division and maintain varied schedule, including weekends
• Work cooperatively in high paced and sometimes stressful environments
• Manage conflict in a nonconfrontational and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance to resolve issues

Skills

Oral and written communication

Customer service

Integrity

Conflict resolution

Education

High School Diploma or GED

Bachelor's Degree

Tools

CCTV systems

Job description

Job Description

Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Protect company assets through the execution of safety initiatives, inventory recovery and internal and external theft reduction programs. Assist with reduction of lost inventory, time, and assets, monitor surveillance equipment and partner with the district asset protection (AP) manager in the implementation and oversight of AP initiatives. Identify, observe and apprehend shoplifters and others (internal or external) involved in criminal activity impacting the company. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Conduct plainclothes surveillance to detect internal and external loss within a store environment
• Conduct internal and external investigations and report findings to appropriate stakeholders; apprehend individuals involved in illegal acts
• Comply with all federal, state, and local laws, as well as company policies and procedures, when carrying out responsibilities
• Conduct physical security checks; make recommendations to prevent loss and improve profitability
• Partner with law enforcement and prepare case reports for criminal prosecution
• Identify and resolve conditions/behaviors that affect shrink, safety and profitability by auditing for compliance and communicating AP awareness
• Serve as a district and division liaison to identify and develop solutions to reduce waste
• Complete thorough reports on all AP related activities
• Support the district asset protection manager (APM) in execution of AP initiatives
• Ensure the implementation and effectiveness of AP strategies at store level
• Assist the district APM with external and internal investigations
• Testify in court and labor hearings on behalf of the company
• Ensure compliance with corporate policies and procedures
• Test functionality of store AP equipment (EAS, Lane Hawk, CCTV, etc.) during store visits
• Travel to locations throughout the division and maintain ability to work a varied schedule and on weekends
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• High School Diploma or GED
• Excellent oral/written communication skills
• Exceptional customer service skills
• Demonstrated ability to maintain integrity, honesty and professionalism
• Ability to diffuse confrontational situations

DESIRED

• Bachelor's Degree
• 1 year of retail asset protection experience
• Any multi-store asset protection experience
• Wicklander Certification
• Operational knowledge of CCTV systems

About Us

Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. Today, we’re proudly serving QFC customers in 59 stores throughout the Washington and Oregon. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all. Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !