Asset Protection Security Guard, Promenade Crocker Park - Full Time

Macy's; Westlake (OH, TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team at an iconic retail company where your role as a Visual Security Officer is vital. You'll be the first line of defense against theft, ensuring a safe shopping environment while providing excellent customer service. This entry-level position offers opportunities for growth and development in a supportive, inclusive workplace. Enjoy competitive pay, comprehensive health benefits, and a chance to be part of a storied tradition that has captured the hearts of many. If you’re ready to make a difference and contribute to memorable moments, apply today!

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

401(k) match

Paid time off

Paid holidays

Health and wellness coverage

Qualifications

• Strong communication skills to engage with customers effectively.
• Ability to adapt quickly to changing priorities and environments.

Responsibilities

• Monitor customer traffic to deter theft and ensure safety.
• Communicate suspicious activities to Asset Protection team.

Skills

Communication

Adaptability

Teamwork

Technology

Interpersonal Skills

Tools

Two-way communication devices

Job description

Be part of an amazing story.

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work

Job Overview

Our Asset Protection team uses advanced technology and analytics tools to reduce shortages and protect our company's bottom line. The Visual Security Officer is an entry-level opportunity within Asset Protection with the primary responsibilities of communicating suspicious activity to Asset Protection detectives and management, maintaining a safe business environment, and providing strong customer service. The Visual Security Officer is primarily stationed at customer entrances and monitors customer traffic entering and exiting the store as a visual deterrent to theft.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts


• Performance-based incentives


• Annual merit review


• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offeringshere.

What You Will Do

• Greet customers when they enter the store or a department within a store


• Use two-way communication devices to maintain contact with Asset Protection Detectives and Management


• Remain stationed at high traffic entrances and high-shortage areas to deter theft and monitor suspicious activity


• Maintain strict compliance with company policies regarding apprehensions, searches and evidence preservation


• Handle proprietary, sensitive, and confidential information


• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Skills You Will Need

Communication: Comfortable communicating with customers

Adaptability: Able to adapt quickly to changing priorities

Teamwork: Enjoy working as part of a team, as well as independently

Technology: Comfortable with two-way communication devices

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality


• A resourceful self-starter who can adapt quickly to changing priorities


• Ability to communicate and share information with diverse groups of customers and peers


• Enjoy working as part of a team, as well as independently


• Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English


• Obtain and maintain required licenses, trainings, and certifications

Essential Physical Requirements

• Walking and standing for majority of your shift


• Hearing, close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus


• Occasional stooping, kneeling, crouching, and reaching above eye level


• Lifting and moving items up to 30 pounds

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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