Asset Protection - Security Ambassador - State Street Rack

Nordstrom Inc; Chicago (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

PTO

Life Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Asset Protection Security Ambassador to deter inventory loss through proactive engagement with customers and coworkers while maintaining a professional demeanor.

The role includes monitoring, surveillance, and emergency response while ensuring confidentiality and high standards of service across the store. The position requires a valid security license for certain locations, a flexible schedule, and a strong ownership mindset.

Qualifications

• A valid security license is required for this role in specified locations and must be current.
• The ability to maintain an active, visible floor presence as a deterrent in designated areas.
• A calm head when dealing with safety issues and suspects who may be aggressive.
• Accountability, initiative and a high level of ownership.
• Meet any local licensing requirements and adhere to regulatory standards.
• Ability to work a flexible schedule based on business needs.

Responsibilities

• Greet and engage customers in a timely, professional and personable manner and respond to customer needs.
• Maintain a visible presence by wearing a Nordstrom-provided security officer style uniform.
• Perform monitoring and surveillance activities.
• Assess and assist in emergency situations.
• Reduce and control loss of inventory through audits, training, and education.
• Maintain a high level of confidentiality.

Skills

Customer service

Conflict de-escalation

Observational skills

Emergency response

Security licensing

Job description

Job Description

The ideal asset protection security ambassador helps prevent loss of inventory through interactions and training with other coworkers, maintaining a visible presence throughout the store and interacting with customers in a professional and pleasant demeanor.

A day in the life…

• Greet and engage customers in a timely, professional and personable manner and respond to customer’s needs


• Maintain visible presence by wearing a Nordstrom provided security officer style uniform


• Perform monitoring and surveillance activities


• Assess and assist in emergency situations


• Reduce and control loss of inventory through audits, training, and education


• Maintain a high level of confidentiality

You own this if you have…

A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon

• The ability to maintain an active, visible floor presence as a deterrent in designated areas


• A calm head when dealing with safety issues, including dealing with suspects who engage in aggressive behavior


• Accountability, initiative and a high level of ownership


• Meet any local licensing requirements


• The ability to work a flexible schedule based on business needs

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.60 - $21.40 Hourly

Benefits

Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision


• Dental


• Retirement


• Paid Time Away


• Life Insurance and Disability


• Merchandise Discount


• EAP Resources

This position may be eligible for performance-based incentives/bonuses.

Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

Legal and Other Information

A few more important points… The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!