Asset Protection Officer, Bay Plaza - Full Time

Macy's, Inc.; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Macy's, Inc. is seeking an Asset Protection Officer to maintain a safe and welcoming shopping environment. You will be stationed at entrances and high-shortage areas, deter theft, and support store teams to deliver a positive experience for customers and colleagues.

This entry-level role emphasizes presence with purpose, engaging customers, and responding calmly during incidents while protecting business interests.

Qualifications

• Must Have: Flexible availability including days, evenings, weekends and holidays; Ability to communicate effectively with customers, colleagues and supervisors; Ability to read and understand employment policies, safety rules and procedures in English; Strong situational awareness and ability to remain calm and service-focused during incidents; Ability to handle confidential information with discretion and integrity; For jobs in New York, a current New York State Security Guard License is required; Comfort using technology and two-way devices.

Responsibilities

• Serve as a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
• Help deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Use technology and two-way communication devices to stay connected and support timely response.
• Document theft, accidents, audits, and other incidents through accurate reporting.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store.

Why This Role Matters

This entry-level role is more than traditional security - it is presence with purpose. Whether greeting customers, helping deter theft, supporting team safety, or responding calmly during incidents, Asset Protection Officers help customers and colleagues feel comfortable, confident, and cared for while protecting the business.

How Our Asset Protection Colleagues Spend Their Day...

Our colleagues begin each day energized and ready to make an impact . They greet teammates with a warm hello. Before they get started, they review updates and department information so they're fully informed and ready to engage with confidence.

On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly customer experience.

We believe service starts with each other - supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.

And we know that excellence is a journey - we strive to improve every day , take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

What To Expect

• Serve as a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
• Help deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Use technology and two-way communication devices to stay connected and support timely response.

How You'll Make an Impact

• Create a safe and welcoming first impression by greeting customers and maintaining a visible presence in key areas of the store.
• Help protect company assets by deterring theft, identifying suspicious behavior, and supporting shortage reduction efforts.
• Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
• Document theft, accidents, audits, and other incidents through accurate and timely reporting.
• Conduct operational audits and complete assigned Asset Protection tasks as directed.
• Support a culture of safety and service by partnering with store teams and responding appropriately to customer and colleague needs.
• Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
• Respond to medical situations and help facilitate basic first aid for customers and colleagues.
• Provide testimony in criminal or civil legal proceedings, as needed.

Skills That Matter

Must Have

• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, colleagues, and supervisors.
• Ability to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Comfort using technology and two-way communication devices.

Nice to Have

• Experience in retail, customer service, security, safety, or asset protection.
• Strong interpersonal skills with the ability to work effectively with colleagues across levels and departments.
• Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Physical Activities You Will Perform

This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.

Position requires prolonged periods of