Asset Protection Manager

EZCORP; Texas; Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

EZCORP, founded in Austin, is seeking an Asset Protection Manager to strengthen protective controls across an assigned region. You will use data, reports, and investigations to identify risks, support recoveries, and reduce losses.

The role collaborates with field and corporate teams; candidates must reside in Austin, Dallas, Houston or San Antonio. Strong analytical and regulatory knowledge are essential.

Formación

• Bachelor’s degree in a related field and 5 years in loss prevention, asset protection, or criminal justice.
• Must reside in Austin, Dallas, Houston, or San Antonio.
• Compliance with EZCORP’s driving policy.

Responsabilidades

• Lead data-driven investigations using exception reporting and CCTV to identify asset loss risks.
• Manage AP reports, dashboards, and scorecards; report trends to leadership.
• Administer databases and software for exception management and shrink reporting.
• Conduct operational and regulatory assessments; review internal controls.
• Manage restitution efforts and claims reporting to support recoveries.
• Provide training and monitor cash variances; ensure resolutions.
• Collaborate with Operations to develop shrink-reduction initiatives and policy compliance.
• Investigate incidents; identify root causes and apply lessons learned.
• Review reporting tools to identify emerging shrinkage risks.
• Implement company and AP controls to mitigate threats.
• Meet with Regional Ops Director and District Managers to review shrinkage trends.
• Complete internal investigations per company policies; coordinate with HR.
• Analyze results and recommend process improvements to leadership.
• Support additional projects from Director of Asset Protection.

Conocimientos

Advanced analytics

Investigation skills

Regulatory knowledge

Communication skills

Excel

POS data entry

Educación

Bachelor’s degree

Herramientas

Microsoft Word

Excel

POS systems

Descripción del empleo

Founded in Austin in 1989, EZCORP has grown into a leading provider of pawn loans across the United States, Mexico, and Latin America. We’re dedicated to meeting the short-term cash needs of consumers with limited access to cash and credit while delivering an industry-leading customer experience.

We’re a growing, purpose-driven team focused on shaping the future of the pawn industry through platform-enabled lending and e-commerce solutions. Join us and help expand access to short-term cash for every person, everywhere.

About the Role

As an Asset Protection Manager (APM), you’ll support field and corporate operations by strengthening asset protection processes within an assigned region. You’ll use data, technology, assessments, and exception reporting to identify risk, investigate losses, support recovery efforts, and focus resources where they can deliver the greatest business value. Working with internal and external partners, you’ll help prevent future losses and improve asset protection controls. Candidates must reside in Austin, Dallas, Houston or San Antonio to be considered.

What You’ll Do

• Lead data-driven investigations using exception reporting, key financial metrics, and CCTV to identify asset loss risks.
• Manage AP reports, dashboards, scorecards, and exception metrics; communicate findings and trends to senior management, stakeholders, and teams across the organization.
• Administer databases and software used for exception management, operational assessments, investigations, recoveries, and inventory and shrink reporting.
• Conduct operational and regulatory assessments, review internal controls and policy compliance, and provide accurate, timely findings to Operations Management and AP leadership.
• Manage restitution efforts and claims reporting to support timely recoveries.
• Provide training as needed, monitor cash variances, and ensure variances are resolved.
• Partner with Operations to develop and execute shrink-reduction initiatives, identify potential store issues through reporting, and follow up on unresolved security equipment installation and repair tickets.
• Investigate and resolve reported or discovered incidents, identify root causes and vulnerabilities, and apply lessons learned to prevent recurrence.
• Review exception reporting tools thoroughly and promptly, identify emerging shrinkage risks and internal control deficiencies, and develop solutions before further losses occur.
• Communicate and implement company and AP controls, policies, procedures, and initiatives to mitigate internal and external threats and support business performance.
• Meet with the Regional Operations Director and District Managers to review shrinkage trends and issues.
• Complete internal investigations promptly and in accordance with company policies; investigate unethical activity, report findings, and partner with Operations and Human Resources on appropriate responses.
• Analyze investigation results and recommend process and procedure improvements to the Director of Asset Protection and Operations and Human Resources management.
• Support additional projects assigned by the Director of Asset Protection.

Skills and Knowledge

• Advanced analytical skills, including the ability to extract, aggregate, normalize, and mine data sets.
• Knowledge of investigative interviewing and interrogation techniques.
• Knowledge of Bureau of Alcohol, Tobacco and Firearms rules and regulations concerning firearms.
• Knowledge of Office of Consumer Credit Commission rules and regulations.
• Knowledge of federal and state pawn and PDL rules and regulations.
• Strong verbal and written communication, interpersonal, time management, and organizational skills, with attention to detail and accuracy.
• Proficiency with PCs, POS data entry, Microsoft Word, and Excel.

Required Qualifications

• 5 years of experience in loss prevention, asset protection, or criminal justice.
• Bachelor’s degree in a related field.
• Compliance with EZCORP’s driving policy.

Preferred Qualifications