Asset Protection Lead

Macy's; Skokie (IL); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Continuous learning & leadership dev.

Community engagement opportunities

Job summary

Macy's is seeking an Asset Protection Captain to lead, train, and supervise Loss Prevention staff to deter theft and protect company assets. The role involves developing programs to prevent theft among customers and employees, and coordinating with law enforcement as needed.

Responsibilities include investigating incidents, preparing reports, and ensuring compliance with legal and company policies while maintaining high standards of customer service and safety across the store.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years related experience.
• Strong interpersonal and communication skills; able to work with diverse groups.
• Flexible retail schedule including weekends/holidays.

Responsibilities

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
• Develop, implement, and communicate programs to prevent theft among customers and employees.
• Participate in orientation and ongoing training, including computer, surveillance, and alarm systems.
• Respond to customer and associate incidents to facilitate first aid and minimize company liability.
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate on company premises.
• Prepare prompt and complete reports on theft incidents, merchandise recoveries, accidents, audits, and other activities as assigned by the AP/LP Manager.
• Maintain compliance with the law and company policies concerning apprehensions, searches, seizures, and preservation of evidence.

Skills

Supervisory experience

Interpersonal skills

Flexible schedule

Communication

Licenses & certifications

Education

High School Diploma or equivalent

Tools

Surveillance systems

Job description

Be part of an amazing story

Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. It is a story about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We have been part of memorable moments and milestones for countless customers and colleagues. Those stories make this a special place to work.

Job Overview

The Asset Protection Captain's primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property. The role involves training and coaching Asset Protection / Loss Prevention staff on apprehension and supporting the store's efforts to provide excellent customer service within a controlled environment to ensure maximum sales and profit.

Full‑time colleagues typically work 30 or more hours per week, while part‑time colleagues work 12‑24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.

What We Can Offer You

We provide a dynamic, inclusive environment with competitive pay and benefits. Comprehensive health and wellness coverage, a 401(k) match, paid time off and eight paid holidays, continuous learning, leadership development, and community engagement opportunities are part of the package.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings here (https://employeeconnection.net/CareerSiteMedia/2024_2025_Hourly_BAAG_Macys_Bloomingdales.pdf).

What You Will Do

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property.
• Develop, implement, and communicate programs to prevent theft among customers and employees.
• Participate in initial orientation and ongoing training, including computer, surveillance, and alarm systems.
• Respond to customer and associate incidents to facilitate first aid and minimize company liability.
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company.
• Investigate criminal violations against the person or property of any customer or associate committed on company premises.
• Prepare prompt and complete reports on theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager.
• Be an expert of, and maintain strict compliance with, the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence.
• Successfully complete all security training requirements and maintain personal certifications as required by law.
• Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection.
• Develop and maintain relationships with local law enforcement to facilitate maximum coordination for potential criminal cases.
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest and the Asset Protection / Loss Prevention Detective is summoned.
• Work on special assignments, investigations, and surveillance as directed by the Store AP/LP Manager.
• Respond to alarm conditions at the assigned store.
• Perform other duties as needed.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities.

Who You Are

• High School Diploma or equivalent required.
• 1–2 years related experience.
• Strong interpersonal skills and proven ability to communicate and share information with diverse groups.
• Resourceful self‑starter who works well independently and as part of a team and can adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Obtain and maintain required licenses, trainings, and certifications.
• For jobs in New York, a current New York State Security Guard License is required.

Essential Physical Requirements You Will Perform

• Position requires prolonged periods of standing/walking around the store or department.
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching.
• Must be able to apprehend shoplifters.
• Ability to sustain long periods of time enclosed in surveillance areas.
• Frequently lift/move up to 30 lbs.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in a distribution center, enhancing an online shopping experience, buying trend‑setting merchandise, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of unforgettable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance‑based incentives or bonuses. Benefits include 401(k), medical/vision/dental/life/disability insurance options, paid time off accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.