Asset Protection Lead

Macy's; Hayward (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Employee Assistance Program

Job summary

Macy's is looking for an Asset Protection Captain in Hayward, California. This full-time role focuses on training and supervising staff to prevent theft and ensure a safe retail environment. Responsibilities include developing theft prevention programs, conducting investigations, and maintaining compliance with laws. Ideal candidates will have a High School Diploma and 1-2 years of relevant experience. Macy's offers competitive pay, benefits including 401(k) matching, paid time off, and a supportive team atmosphere.

Qualifications

• 1–2 years of related experience.
• Proven ability to communicate with diverse groups.
• Obtain and maintain required licenses and certifications.

Responsibilities

• Train and supervise staff in theft prevention.
• Communicate programs to prevent theft.
• Investigate incidents involving theft.

Skills

Interpersonal skills

Ability to train and supervise

Resourceful self-starter

Ability to adapt to changing priorities

Education

High School Diploma or equivalent

Job description

Be part of an amazing story Macy's is more than just a store. We're a story that has captured the hearts and minds of America for more than 160 years. A story about innovations and traditions, about inspiring stores and irresistible products, about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Asset Protection Captain’s primary responsibility is to train, educate, and supervise staff in detecting and preventing theft of company property. Train and coach Asset Protection / Loss Prevention staff on apprehension. Support the store’s efforts in providing the best customer service within a controlled environment so as to ensure maximum sales at the highest profit rate attainable. Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well‑being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Access the full menu of benefits offerings.

Additional Benefits We Offer Include

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What You Will Do

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
• Develop, implement, and communicate programs to prevent theft among customers and employees
• Participate in initial orientation and ongoing training including the computer, surveillance, and alarm systems
• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate that is committed on company premises
• Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager
• Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence
• Successfully complete all security training requirements and maintain personal certifications as required by law
• Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection
• Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases
• Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned
• Work on special assignments, investigations, and surveillance as directed by Store AP/LP Manager
• Respond to alarm conditions at assigned store
• Perform other duties as needed
• Regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

• High School Diploma or equivalent required
• 1–2 years related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
• Resourceful self‑starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
• Obtain and maintain required licenses, trainings, and certifications
• For jobs in New York, a current New York State Security Guard License is required

Essential Physical Requirements You Will Perform

• Position requires prolonged periods of standing/walking around store or department
• May occasionally involve reaching above eye level, stooping, kneeling, or crouching
• Must be able to apprehend shoplifters
• Ability to sustain long periods of time enclosed in surveillance areas
• Frequently lift/move up to 30 lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in‑style and on‑trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Benefits include 401(k), medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.