Asset Protection Coordinator - Poplar Plaza

Old Navy; Memphis (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Loss Prevention Leader, where you will play a crucial role in safeguarding assets and ensuring a secure environment for employees and customers. This position involves collaborating with law enforcement, conducting investigations into theft incidents, and training staff on effective theft prevention strategies. You will lead initiatives that drive results, enhance safety programs, and build strong relationships with various stakeholders. If you are passionate about loss prevention and thrive in a dynamic setting, this is the perfect opportunity for you to make a significant impact.

Qualifications

• Proven ability to lead Loss Prevention initiatives and coach team members.
• Strong negotiation skills and ability to build consensus among stakeholders.

Responsibilities

• Identify and mitigate external theft and fraud trends in stores.
• Train staff on safe practices for handling theft events.

Skills

Loss Prevention Leadership

Strong Communication Skills

Interpersonal Skills

Time Management

Research Processes

Tools

CCTV

Incident Reporting Systems

Data Analysis Tools

Job description

About the Role

In this role, you will embody Do The Right Thing by protecting People, Assets, and Brands. You will work in an energized, fast-paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our Brand Power, Enduring Customer Relationships, and exuding our commitment to Team and Values. You’ll need to understand the big picture strategy and work with cross-functional teams and external partners.

You are charged with the identification and mitigation of external theft and fraud trends within a specific market and group of stores. This role will conduct investigations focusing on Habitual Offenders and high-impact external theft/fraud incidents through the use of company technology (CCTV, Incident Reporting, Data Analysis). This role directly teaches and trains Store Leaders and Brand Associates in the safe practices of effectively handling external theft events and the use of the Company Case Management and Reporting systems.

This role regularly interacts with State/County/Local Law Enforcement in developing comprehensive and detailed cases pertaining to habitual and aggressive offenders and provides expertise to and influences Law Enforcement Agencies to assist in the safe apprehension of these offenders. This role will represent the Company and will regularly interact and assist Prosecuting Attorney’s Offices to prosecute cases that meet State and Local standards.

What You'll Do

• Identification, resolution, and training around internal and external theft awareness and reduction
• Emergency preparedness, risk analysis, and threat mitigation
• Support and deliver on the objective of shortage and safety programs
• Collaborate with leadership, internal and external partners, and law enforcement to execute the Company Habitual Offender Program (Prosecution through case building)
• Operational controls and compliance

Who You Are

• Ability to provide Loss Prevention leadership to drive results, coach and develop direct reports, collaborate and lead execution through others
• Strong communication and interpersonal skills, including the ability to negotiate and build consensus across multiple stakeholders and functions
• Ability to actively learn and immediately apply learnings into decisions and behaviors
• Time management and ability to prioritize/multi-task
• Research processes or transaction flows to identify root causes of errors
• Effectively train and onboard new employees and help to create an inclusive environment