Asset Protection Coordinator

Luxottica; Mason (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

EssilorLuxottica is seeking an Asset Protection Coordinator for the Security Operations Center in the US. The role monitors access control, video surveillance, and alarms across facilities, initiates emergency responses, and coordinates with responders.

The ideal candidate has 2+ years in GSOC/SOC and strong communication skills. Responsibilities include documenting incidents, preserving video evidence, and maintaining coverage per shift.

Qualifications

• High school diploma or equivalent required.
• 2+ years in a GSOC or SOC, emergency communications, or related field.
• Strong written and verbal communication skills.
• Ability to detect and evaluate unusual behavior and circumstances.
• Ability to prioritize and manage multiple incidents.
• Proficiency with Word, Excel, Outlook; ability to learn access control, video management, and incident platforms.
• Ability to work fixed rotating shifts including nights, weekends, and holidays.

Responsibilities

• Monitors access control, video surveillance, alarm, and threat intel platforms across facilities.
• Monitors severe weather and hazards near facilities.
• Validates alarms, distinguishes system faults from incidents, reviews video.
• Identifies potential theft or security concerns and refers cases for investigation.
• Responds to critical incidents, medical emergencies, and severe weather events.
• Initiates emergency protocols and coordinates notifications during life-safety incidents.
• Provides factual situational information to responders and on-site personnel.
• Escalates incidents per guidelines and timeframes.
• Prepares incident reports and situational summaries for leadership.
• Exports video evidence and maintains retention requirements.
• Completes shift handover and maintains post coverage until relieved.
• Reports system failures and maintains communications discipline.

Skills

Strong communication

Unusual behavior assessment

Incident prioritization

MS Office proficiency

Education

High school diploma or equivalent

Tools

Access control platforms

Video management platforms

Mass notification systems

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

The Asset Protection (AP) Coordinator assigned to the Security Operations Center (SOC) monitors access control, video surveillance, inbound notifications, alarm, and threat‑intelligence systems across the company facility estate on a 24/7 basis. The Coordinator validates incoming alarms and events, initiates leadership notification and escalation within defined time thresholds, directs immediate protective action when life safety is at risk, and produces accurate reporting of incidents and shift activity.

MAJOR DUTIES & RESPONSIBILITIES

Monitoring and Detection

• Monitors access control, video surveillance, alarm, and threat intelligence platforms across assigned facilities.
• Monitors severe weather, natural hazard, and civil disruption feeds for proximity to company facilities and personnel.
• Validates alarms and events, distinguishing actionable incidents from system faults and false activations, and evaluates unusual behavior through live and recorded video review.
• Identifies potential theft, fraud, and security concerns and refer cases for investigation.

Incident Response and Protective Action

• Responds to critical incidents, medical emergencies, and severe weather events affecting company facilities and personnel.
• Initiates emergency response protocols and coordinates notifications during life‑safety incidents in accordance with department procedures.
• Provides factual situational information to responding agencies, and to personnel on scene.
• Escalates incidents in accordance with established guidelines and required timeframes.

Operations and Documentation

• Prepares accurate and timely incident reports and situational summaries for leadership.
• Preserves and exports video evidence in accordance with retention requirements.
• Completes a documented handover at the end of each shift and maintains post coverage until relieved.
• Reports camera, access control, and system failures, documents periods of degraded coverage, and maintains radio, telephone, and console discipline.

BASIC (REQUIRED) QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years of experience in a GSOC or SOC, emergency communications or dispatch environment (911/PSAP), alarm monitoring central station, military or law enforcement watch floor, emergency operations center, or corporate/retail asset protection role.
• Strong written and verbal communication skills
• Ability to detect and evaluate unusual behavior and circumstances.
• Ability to prioritize and manage multiple concurrent incidents.
• Proficiency with standard computer applications (Word, Excel, Outlook) and demonstrated ability to learn access control, video management, mass notification, and incident management platforms.
• Ability to work a fixed rotating shift schedule including nights, weekends, and holidays, and to remain at post until properly relieved.
• Ability to maintain the confidentiality of sensitive video, access control, and personnel information.

PREFERRED QUALIFICATIONS

• Hands‑on experience with enterprise access control and video management platforms or comparable systems.
• Familiarity with threat‑intelligence and natural hazard monitoring platforms.
• Emergency dispatch certification (APCO/EMD), CPR/AED and First Aid, or comparable credentials.
• Progress toward, or completion of, a recognized security certification (e.g., ASIS PSP).

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Cincinnati
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