Asset Protection Associate - Maine Mall

JCPenney; South Portland (ME); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Loss Prevention Associate to enhance safety and shrinkage awareness in a retail environment. This role involves conducting surveillance, detaining suspects, and maintaining records to support investigations while ensuring compliance with company policies. The ideal candidate will possess a strong understanding of loss prevention practices, demonstrate excellent problem-solving skills, and maintain composure in high-stress situations. Join a team that values safety and integrity, and contribute to a secure shopping experience for customers and associates alike.

Qualifications

• Must be 18 years or older with a high school diploma or GED.
• Knowledge of loss prevention policies and local legal requirements.

Responsibilities

• Support shrinkage and safety awareness programs to aid management.
• Conduct surveillance and report suspicious activities.

Skills

Loss Prevention Knowledge

Problem Solving

Calm Under Pressure

Communication Skills

Education

High School Diploma or GED

Job description

General Description

Primary Responsibilities:

1. Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
2. Conducting surveillance: Observes customer’s and contractor’s (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from AP management to monitor team member activity as needed, reports infractions of company policy to AP and/or store management.
3. Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to AP management or Market Investigations as needed.
4. Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
5. Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
6. Supports Safety programs: Identifies and addresses potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
7. Supports Internal investigations: Takes direction from AP management to collect evidence regarding internal investigations, acts as an interview witness as needed.
8. Perform responsibilities in accordance with company policies and procedures in order to drive sales and profit. Applicants must be 18 years of age or older and have a high school diploma or GED.

Core Competencies & Accomplishments:

• AP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements.
• Balanced Temperament – Maintains composure and handles high stress situations in a calm/effective manner. Handles difficult situations with discretion.
• Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others