Coordinator I, Asset Protection Officer

Goodwill of Colorado; Denver (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Daily Pay

Job summary

Goodwill of Colorado in Denver is seeking a Coordinator I, Asset Protection Officer to deter theft and protect customers, employees and vendors. You will monitor policies, apprehend shoplifters, coordinate with police, and support store security programs under the Risk Management Manager.

The role requires 1–3 years in retail asset protection, a high school diploma, and flexible full-time hours including evenings and weekends. $21/hour with Daily Pay option.

Qualifications

• High School diploma or equivalent preferred.
• 1–3 years of Retail Asset Protection experience.
• Knowledge of Company Asset Protection and interviewing policies and procedures.

Responsibilities

• Establish partnerships with store personnel to support customer-focused atmosphere.
• Monitor checkout area for cash handling, fraud, and policy compliance.
• Oversee shrink control, external loss, and customer service.
• Apprehend shoplifters following Goodwill policies and state/local laws.
• Cooperate with Police, courts, and other agencies as directed by Loss Prevention Manager.
• Submit work orders to maintain CCTV and anti-theft equipment.
• Conduct inspections for policy compliance and document violations.
• Conduct investigations with proper documentation as directed by Risk Director.
• Train store employees on asset protection topics.
• Report unsafe store conditions to Store and Risk Management teams.
• Take action to report and remedy imminent safety hazards.
• Represent Goodwill stores positively to customers and the public.

Skills

Asset Protection

Loss Prevention

Customer Service

Education

High School diploma or equivalent

Job description

Job Details

Job Description

Pay: $21/hour

This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Full-time - will need to be flexible to work retail hours (Monday-Sunday 9 AM-9 PM), weekends, and varying 8 hour shifts

Job Summary

The Coordinator I, Asset Protection Officer, will assist with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors. The position works under the direction and supervision of the Risk Management Manager.

Essential Functions

• Establishes positive partnerships with store personnel to assist in supporting an atmosphere of enthusiastic customer awareness, with emphasis on fast, friendly, and excellent customer service.
• Monitors the checkout area of the store for consumer fraud, associate dishonesty, and compliance with correct cash handling and cash register policies and procedures.
• Provides oversight throughout the store to check shrink control, external loss, and customer service.
• Apprehends shoplifters following Goodwill policies and State and local laws.
• Cooperates with, and responds to requests made by Police Departments, courts, and other law enforcement agencies, as directed by the Loss Prevention Manager. Ability to maintain records made to such requests.
• Aids in the performance of Asset Protection related inspections.
• Submits work orders to maintain physical security such as CCTV (Closed-Circuit Television) equipment, anti-theft equipment, and the intrusion alarm system.
• Conducts inspections to ensure compliance with all policies related to shrink control, cash handling and physical security. Documents all violations and communicates with Store and Risk Management teams.
• Conducts investigations, at the direction of the Risk Director. Prepares and maintains proper documentation.
• Communicates with, and trains store employees on all aspects of asset protection and related issues.
• Reports on all incidents of unsafe store conditions to Store and Risk Management teams.
• Take immediate action to report and remedy any imminent safety hazard.
• Performed all job duties accurately, safely, with honesty and integrity.
• Represents Goodwill stores in a positive manner to customers and the public.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• A High School diploma or equivalent is preferred.

Experience

• 1-3 years of Retail Asset Protection experience.
• Assists with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors.
• Knowledge of Company Asset Protection and interviewing policies and procedures. Basic knowledge of law enforcement.

Other

• Ability to move quickly in case of emergencies.
• Must have good oral communication skills.
• Ability to understand and follow instructions, deal with potentially demanding situations effectively and assertively.
• Ability to work as a collaborator.
• Ability to understand and accept instructions and to communicate with co-workers and the public.
• Ability to use CCTV equipment.
• Ability to prepare and maintain property documentation for all interviews and investigations (case building).
• Ability to identify situations that may require immediate attention or intervention and to react according to Goodwill policies and procedures.
• Must have mental alertness, basic mathematics skills, weights and measures.
• Must have basic computer knowledge to include Microsoft Office and its components.
• Follows all Goodwill Company policies, including Safety, Asset Protection, Attendance, Grooming Standards, and Dress Codes.
• May be needed to work evenings, weekends, and holidays. Scheduled hours will vary, and good attendance is required.
• The incumbent will be required and must have the ability to drive for company business*.
• Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:
• 21 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify.

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 418 – Coordinator I, Asset Protection Officer

Dept Number: 9220

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide To Physical Requirements

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

Carrying

• Heavy: 45 lbs & over - OCCASIONALLY
• Moderate: 15-44 lbs - OCCASIONALLY
• Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

Reaching

• Above Shoulder - OCCASIONALLY
• At Shoulder - OCCASIONALLY
• Below Shoulder - OCCASIONALLY
• TWISTING – OCCASIONALLY
• BENDING - OCCASIONALLY
• KNEELING/CRAWLING - OCCASIONALLY
• SQUAT - OCCASIONALLY

Climbing

• Use of legs only (stairs) - OCCASIONALLY
• Use of arms & legs (ladders) - OCCASIONALLY

HEARING

• CONTINUOUSLY

Vision

• Visual, close - CONTINUOUSLY
• Visual, distant - CONTINUOUSLY
• Visual, depth perception - CONTINUOUSLY

Hands/Fingers

• Simple grasping - FREQUENTLY
• Fine Manipulation - FREQUENTLY
• Repetitive Movements - CONTINUOUSLY

WALKING

• CONTINUOUSLY

STANDING

• FREQUENTLY

SITTING

• OCCASIONALLY

SPEAKING

• FREQUENTLY