Asset Protection - Agent - West End Center Rack

Nordstrom; Lubbock (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Merchandise Discount

401k and Retirement

Paid Time Away

Job summary

Nordstrom is seeking an experienced Asset Protection Agent to keep customers, teams and merchandise safe in our stores. You’ll work with the ERT, investigate theft, and help maintain a secure shopping environment.

Responsibilities include reducing shrinkage, using surveillance and RFID data, preparing reports, and supporting store security audits. A valid security license is required in specified locations; strong judgment and communication are essential.

Qualifications

• Valid security license required for designated states.
• Make decisions with good judgement in fast-paced environments.
• Clear verbal and written communication skills.
• Strong interpersonal skills and confidentiality.
• Calm demeanor when handling safety issues including aggression.
• Ability to work a flexible schedule and meet licensing requirements.
• Experience in investigative, asset protection and security procedures preferred.

Responsibilities

• Resolve theft with policy adherence and high shrinkage areas.
• Identify theft trends using technology, reporting and surveillance.
• Support shrinkage reduction through action plans.
• Assist internal theft investigations with various methods including surveillance.
• Investigate internal theft with AP leadership and investigations teams.
• Operate video systems to monitor theft activity and aid investigations.
• Use RFID data to view merchandise movement and assist item-level investigations.
• Maintain safety and security of customers, employees, and store.
• Lead security audits and shrinkage awareness efforts.
• Serve on the store Emergency Response Team (ERT) and participate in training.

Skills

Decision making

Verbal & written skills

Interpersonal skills

Confidentiality

Calm under pressure

Accountability

Flexibility

Licensing requirements

AP/security experience

Tools

Video surveillance systems

RFID systems

Job description

Job Description

The Asset Protection (AP) team's function is to keep our customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers.

Asset Protection’s strategies are driven by our three Asset Protection Pillars:

• Protect People by providing support for employee and customer safety.
• Protect Physical Spaces by protecting our assets which include both building and merchandise.
• Support Product Accuracy through store partnership working towards improved inventory accuracy and reduction of shrinkage.

Responsibilities

When working in Asset Protection, no two days will be the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities:

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalation, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

The job description highlights the most critical responsibilities and requirements of the job. It is not all-inclusive, there may be additional duties, responsibilities, and qualifications for this job.

You own this if you have…

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
• Have detailed, clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$21.60 - $22.50 Hourly

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of this job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

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