Asset Protection - Agent - Shops at Merrick Park

Nordstrom, Inc.; Coral Gables (FL); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. is seeking an Asset Protection Agent to safeguard customers, employees and merchandise while supporting store safety and loss-prevention goals. A typical day includes resolving theft, leveraging surveillance and RFID data, and driving inventories accuracy.

You will lead investigations, participate in store Emergency Response Team training, and prepare clear reports for high-profile incidents and investigations. State licensing requirements may apply where required.

Qualifications

• Must be able to make decisions and be accountable in a fast-paced environment.
• Clear and concise verbal and written communication skills are required.
• Strong interpersonal and communication abilities are essential.
• Maintain a high level of confidentiality at all times.
• Remain calm when handling safety issues or aggressive individuals.
• Demonstrate accountability, initiative, and ownership of duties.
• Ability to work a flexible schedule based on business needs.
• Meet state and local licensing requirements.

Responsibilities

• Resolve theft with sound judgment and enforce policy and AP guidance.
• Identify theft trends using technology, reporting and surveillance.
• Lead shrinkage reduction efforts and merchandise protection standards.
• Identify and support internal theft investigations through various methods.
• Investigate internal theft with evidence gathering and collaboration with AP leadership.
• Monitor theft activity via video systems and support investigations.
• Utilize RFID data to track merchandise movement and assist investigations.
• Maintain safety and security of customers and staff and report incidents.
• Lead security audits and shrinkage-awareness training within the store.
• Serve on the store Emergency Response Team (ERT) and participate in training.
• Prepare prompt and complete incident, investigation and policy-violation reports.
• Testify in court when summoned for cases.
• Build partnerships with store leaders, retailers, and local law enforcement.

Skills

Decision making

Verbal & written communication

Interpersonal skills

Confidentiality

Calm under pressure

Accountability

Flexible schedule

Licensing compliance

Job description

Job Description

The Asset Protection (AP) team's function is to keep our customers, teams and brands safe. AP partners with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from a variety of emergencies. AP also protects company profits by mitigating shrinkage risks, as well as preventing, investigating, and resolving theft, to ensure merchandise is available for our customers.

Asset Protection’s strategies are driven by our three Asset Protection Pillars:

• Protect Peopleby providing support for employee and customer safety.
• Protect Physical Spacesby protecting our assets which include both building and merchandise.
• Support Product Accuracythrough store partnership working towards improved inventory accuracy and reduction of shrinkage.

When working in Asset Protection, no two days will be the same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities:

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, elevate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

You own this if you have…

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• The ability to make, and be accountable for, decisions use good judgement in a fast-paced environment.
• Have detailed, clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• The ability to maintain a high level of confidentiality.
• A calm demeanor when dealing with safety issues, including dealing with individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• The ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$25.00 - $26.00 Hourly

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of this job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

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