Asset Protection - Agent - 2nd Shift - Southern Cal Distribution Center

Nordstrom Inc; Ontario (CA); On-site; USD 35,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement plan (401k)

Paid time off

Life insurance

Disability insurance

Merchandise discount

Employee assistance program (EAP)

Holidays

Job summary

Nordstrom, Inc. is seeking a Supply Chain Asset Protection Agent to support loss prevention, safety, and security initiatives protecting assets, employees, and the store environment.

The role involves reviewing security procedures, handling incidents, and coordinating with investigators and managers to reduce shrink and protect people. Responsibilities include building access control, conducting investigations, maintaining documentation, and monitoring security systems.

Qualifications

• 2+ years’ experience in customer facing service position, ideally in loss prevention, security or risk management
• Ability to effectively communicate with associates at various levels within the company
• Calm head when dealing with safety and security issues; take decisive action when needed

Responsibilities

• Greet and interact with building personnel in a professional manner and respond to incidents with urgency
• Monitor entry badges for employees, visitors, vendors, and contractors
• Scan for prohibited items and assist with security screening procedures
• Escalate sensitive incidents with Asset Protection (Investigator/Manager/HR) as needed
• Maintain site documentation (incident reports, inspection logs, training records)
• Audit security systems and respond to alarms and video surveillance as required

Skills

Customer service

Loss prevention

Security

Investigations

Safety

Education

High school diploma or GED

Job description

Job Description The Supply Chain Asset Protection Agent will be responsible for supporting all loss prevention, safety and security initiatives designed to safeguard company assets which include the property, building, fixtures, equipment, merchandise, supplies, money and most importantly, our employees. Supply Chain Asset Protection Agents are tasked with the important role of keeping the building and employees safe, as well as identifying and investigating potential loss situations. If you have a passion for customer service, safety, working in a team environment and investigations, where every day brings a new challenge, this may be the job for you.

A Day in the Life…

• Greet and interact with building personnel of all levels, in a professional and pleasant demeanor and respond with a sense of urgency to incidents related to loss prevention, safety and security
• Monitor identification badges for entry/exit to the building for all employees, visitors, vendors, temporary employees, contractors, truck drivers, etc.
• Scan building associates, visitors, and vendors using electronic walk‑through metal detectors and/or hand‑held metal detectors (where applicable)
• Perform visual searches of bags, briefcases and other carry‑in items to ensure that no prohibited items enter the building
• Use interpersonal skills and directive behaviors, when needed, to ensure that the security screening procedures are followed by all individuals
• Escalate highly sensitive situations that may result in collaboration with other loss prevention staff and/or local law enforcement, as needed,
• Serve as a partner in the area of operational processes and inventory to reduce shrink.
• Initiate and conduct investigation of shrinkage/loss and follow through on resolutions in partnership with Investigator and/or Asset Protection Manager.
• Maintain all site‑required documentation related to loss prevention and safety issues (i.e. accident reports, inspection reports, training logs etc.)
• Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensure working functionally of all systems
• Perform daily warehouse walks of the interior and exterior of the building, thoroughly examining doors, window, gates, fences and lighting to ensure proper function and physical security standards are met.
• Document findings and implement corrective actions when necessary.
• Review camera video footage for investigative or research purposes
• Respond to all building alarms and take appropriate action.
• Complete initial incident/accident documentation. Forward to appropriate individuals (Supply Chain Asset Protection Investigator/Manager/Supply Chain HR Manager) for follow up investigation and action.
• Support building manager/manager‑in‑charge with opening and closing the building, when necessary
• Maintain confidentiality in matters involving security and/or personnel issues in the workplace
• Work weekends and/or overnight shifts as necessary
• Performs special projects at the direction of the Asset Protection Manager
• Support and contribute to the Supply Chain network priorities of ‘Safety, Team, Results’

You’ve got this if…

• A valid security license is required for this role in Washington DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon
• High school diploma, GED or equivalent 2+ years’ experience in customer facing service position, ideally in loss prevention, security or risk management
• Supply Chain Facility experience preferred
• Ability to effectively communicate with associates at various levels within the company
• Excellent communication and interpersonal skills
• A calm head when dealing with safety and security issues; able to effectively respond and resolve safety/security issues
• Proven experience where a high‑level of accountability, initiative and ownership was displayed

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job‑related knowledge, skills, and experience. $25.20 - $26.20 Hourly

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away Life Insurance and Disability Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.

This position may be eligible for performance‑based incentives/bonuses.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Full_Time_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. For LosAngeles or SanFrancisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per LosAngeles, Cal. Muni. Code 189.04 and the SanFrancisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the CareerSite FAQ’s for relevant information and guidelines.

AboutUs

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMEROBSESSED

We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERSATHEART

We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUSANDEVERCHANGING

We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERETOWIN

We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WEEXTENDOURSELVES

We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!