Asset Protection Agent

Lowe's Companies, Inc.; Cookeville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Lowe's Companies, Inc. is seeking a Loss Prevention professional in Cookeville, TN to coach associates on shrink awareness and theft deterrence while maintaining exceptional customer service.

This role partners with Store and AP Leadership to identify theft trends, develop action plans, monitor security, and conduct investigations. The candidate will support law enforcement and ensure a safe store environment.

Qualifications

• High school diploma or GED; equivalent experience may be considered.
• State or local salesperson license may be required within 60 days of start.
• Preferred: associate degrees in Psychology or Criminal Justice and security experience.

Responsibilities

• Coach and train associates and leaders on shrink awareness and theft deterrence.
• Partner with Store and AP Leadership to identify theft trends and develop action plans.
• Deliver SMART customer service and ensure resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring areas.
• Monitor activity through surveillance and reporting to detect theft and policy violations.
• Conduct external theft apprehensions and interviews per laws and policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures and respond to EAS and alarm triggers.
• Provide feedback on audits and minimize shrink and operational risk.
• Respond effectively to potentially violent situations; ensure safety.
• This role may be assigned additional duties as needed.

Skills

Shrink awareness

Theft deterrence

Customer service

Surveillance

Investigations

Policy compliance

Risk assessment

Education

High school diploma or GED

Associate degree in Psychology

Associate degree in Criminal Justice

Tools

CCTV

EAS

Access control systems

Job description

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high‑risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Key Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high‑risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.
• This role may be assigned additional duties and responsibilities in support of business needs.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Qualifications

• Associate degree Psychology, Criminal Justice
• Business, Criminal Justice, Safety, or related loss prevention / asset protection field
• Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
• Experience in using physical security systems (e.g., CCTV, EAS)
• Experience in investigations with Organized Crime and asset protection
• National certified training program (e.g., Wicklander‑Zuwalski or Reed training)
• Professional accreditation (e.g., LPQ, LPC) or equivalent experience

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.