Assessment Technician

SJC San Juan College; Albuquerque (NM); On-site; USD 10,000 - 60,000; Full time

Job summary

A community college in Albuquerque seeks an Assessment Technician to support students by managing standardized tests and ensuring compliance with regulations. The ideal candidate must possess a High School Diploma, have strong customer service skills, and be able to manage multiple tasks. This role offers competitive hourly compensation and a supportive work environment.

Benefits

Health, Dental and Vision Insurance

Life Insurance

Long-Term Disability

Flexible Spending Accounts

Generous Paid Time Off

Paid Holidays

Qualifications

• 1 year of experience in customer service required.
• Ability to manage multiple tasks effectively.
• Willingness to undergo required training within 6 months.

Responsibilities

• Registers students for tests and schedules appointments.
• Administers and proctors standardized tests.
• Troubleshoots technical issues related to testing software.
• Maintains accurate test records and ensures compliance with regulations.
• Facilitates online remote testing through various platforms.

Skills

Customer service

Technical troubleshooting

Time management

Education

High School Diploma or equivalent

Job description

Compensation:

$16.20 - $20.24

CompensationType:

Hourly

Employment Type:

Regular

Grade:

NE03

Position Summary

The Assessment Technician supports the academic success of students by coordinating and administering a variety of standardized and placement tests, accommodated exams, and professional certification assessments in accordance with institutional, state, and federal guidelines. This position ensures a secure, fair, and professional testing environment while maintaining strict confidentiality and integrity throughout the testing process.

Duties & Responsibilities

• Registers students for tests, verifies identification, schedules appointments, and communicates testing procedures clearly and professionally.

• Administers and proctors in-person and remote standardized tests (including HSE, ESL, and accommodated exams) while upholding testing integrity and security standards.

• Assists students with disabilities by supporting the use of testing accommodations and adaptive technology, ensuring inclusive and respectful service.

• Troubleshoots technical issues related to testing software (e.g., TABE/CASAS) and equipment to minimize disruptions and maintain a smooth testing environment.

• Maintains accurate test records and documentation, enters scores into systems like Banner, and prepares reports for tracking and compliance.

• Ensures compliance with institutional policies, testing regulations, and security protocols, including maintaining confidentiality and following established procedures.

• Manages and maintains databases, performs data entry, and creates templates and documentation to support efficient and accurate operations.

• Facilitates online remote testing through platforms like Zoom, MS Teams, and WebEx, utilizing breakout rooms, screen sharing, and remote support tools.

• Demonstrates professionalism and reliability by working independently, meeting deadlines, problem-solving effectively, and supporting team and departmental goals.

• Provides high-quality customer service by welcoming students and visitors, responding to inquiries via phone, email, chat, and in-person, and ensuring a positive testing experience.

• Performs other related duties as assigned.

Minimum Qualifications:

• High School Diploma or equivalent and one (1) year of experience

• Experience in customer service and ability to manage multiple tasks

• Must complete the 3rd party vendor training and certifications below within 6 months of hire:

• Accuplacer (CollegeBoard) in-person & remote
• ATI TEAS in-person & remote
• CLEP (CollegeBoard)
• GED (PearsonVUE)
• HiSET (ETS)
• SACA (Mechatronics)
• Praxis (ETS)

• Must complete the in-house training below within 6 months of hire:

• Accessibility Services testing
• AVANT language testing
• CASAS & TABE
• CNM Course testing
• CNM Challenge exams
• CTS Surg. Tech. (PSI)
• IC3 (Certiport)
• IC3 Practice (Gmetrix)
• CNM Make-up testing
• P/P Challenge exams
• RegisterBlast
• Spanish/Biology/French placement (remote & in-person)

For consideration please include Resume and Cover Letter

Schedule: Tuesday-Friday 8am-5pm and Saturday 8am-4pm

Best Consideration Date: 8/13/2025

EEO STATEMENT:

As an EEO employer, Central New Mexico Community College will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, serious medical condition or status as a protected veteran or spousal affiliation. Central New Mexico Community College hires only U.S. citizens and individuals lawfully authorized to work in the U.S.

Working at CNM

As the institution with the largest undergraduate student body in New Mexico, Central New Mexico Community College (CNM) provides affordable education to over 30,000 students and offers rewarding career opportunities to over 2,000 faculty and staff.

Despite our large size, we still think of ourselves as the "CNM Family." Our diverse community of leadership, faculty, and staff work cohesively and collaboratively to make a positive difference in our students' lives, while always exploring ways to improve the institution.

CNM staff is our most important resource for achieving our vision of Changing Lives, Building Community. For employees, this vision translates to a comprehensive benefits package that helps them thrive in the workplace and at home. Review our summary of benefits

CNM offers a wide range of competitive benefit plans to meet the needs of its employees and families, including:

• Health, Dental and Vision Insurance
• Life Insurance
• Long-Term Disability
• Flexible Spending Accounts (FSA)
• Dependent Care Reimbursement
• Employee Assistance Program
• Retirement Plans and Savings
• Generous Paid Time Off
• Paid Holidays

Educational Benefits

We support our staff and their families to continue their education, whether at CNM or other educational institutions, through our CNM tuition waivers and tuition reimbursement benefits.

Professional Development

Our future success depends on internally developing our employees' leadership and professional skills. CNM is committed to providing quality professional development opportunities on an ongoing basis

CNM has consistently ranked among the top five community colleges in the country for the number of associate degrees and certificates awarded to both Hispanics and Native Americans, and consistently ranks among the top 10 for total degrees and certificates awarded.

Regardless of your role, whether you're faculty, administration, or support staff, you'll play a pivotal role in instilling students with integrity, leadership, and compassion. Qualities that bring forth capable, confident, and productive citizens who want to make a change for the better.