Assessment Specialist

HCA-Healthcare; Richmond (VA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Education and tuition support

Job summary

HCA Healthcare is seeking an Assessment Specialist for a remote centralized team that supports hospital operations in behavioral health. You will perform level of care assessments, confer with physicians and staff, and provide safe, timely recommendations for patients in crisis.

The role emphasizes telehealth delivery, confidentiality, and rapid response while coordinating with PLC locations across the enterprise.

Qualifications

• Knowledge of behavioral health concepts and treatment methods.
• Able to navigate technology and telehealth platforms.
• Experience with telehealth solutions and virtual care delivery.
• Ability to multitask across multiple systems during shifts.

Responsibilities

• Provide level of care assessments and recommendations for patients in acute mental health crises.
• Coordinate with physicians, nurses, and collateral contacts for comprehensive evaluations.
• Maintain confidentiality and HIPAA/EMTALA compliance.
• Respond to assessment requests within 60 minutes of initial contact.
• Document assessments and safety planning in the EHR.
• Collaborate with PLC staff and across hospital departments.

Skills

Telehealth

Multitasking

Education

Master’s Degree in Mental Healthcare

Licensed mental health professional (LCSW/LPC/LMHC/LP)

Job description

Hourly Wage Estimate: 25.99 - 38.98 / hour

Learn more about the benefits offered for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

This is a full time, mid shift position. Hours will be 12PM-12AM CST or 2PM-2AM CST.

Do you want to join an organization that invests in you as an Assessment Specialist? At HCA, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Must live within 60 miles of a Patient Logistics Center Facility -PLC Locations include; Madison, TN 37225, Richmond, VA 23225, Jacksonville, FL 32216, Tamarac, FL 33321, Plano, TX 75075 - Required

Job Summary and Qualifications

The Virtual Patient Logistics Center (VPLC) Assessment Specialist (AS) supports hospital functions within the emergency department and inpatient medical units. Per Physician or Nurse Practitioner/Physician Assistant order, Assessment Specialists provide level of care assessments and recommendations (LOC) for patients presenting in acute mental health crisis and with other behavioral/mental health concerns.The Assessment Specialist will confer with the ordering physician, clinical hospital staff, and patient collaterals for the purpose of appropriate evaluation of risk and safety planning recommendations.This position functions within a remote centralized team model and will offer support to all in-scope division partners across the HCA enterprise.

What you will do in this role:

• Respond to requests for assessment in facilities and locations serviced by an in-scope Patient Logistics Center (PLC).
• In partnership with the Patient Logistics Specialists (PLS), new requests for level of care assessments will be passed to the VPLC AS via the case queue.
• Adhere to confidentiality guidelines appropriately and ensure EMTALA and HIPPA compliance at all times; compliance concerns will be reported to leadership immediately.
• Coordinate communication necessary for a thorough assessment, including but not limited to collateral and key stakeholders responsible for the patient/knowledgeable of the sequences leading to the assessment, hospital staff and leadership, and local PLC staff.
• Respond to assessment as soon as possible and no later than 60 minutes from the initial request.
• Confer with ordering physician regarding the appropriateness of a patient’s legal status based on patient’s presentation and engagement during assessments.
• Must be knowledgeable of all state mental health/civil commitment laws for each state supported by VPLC.
• Detailed Risk Assessment will be completed within the 1 of 3 EHRs utilized by the facilities.
• Safety Plan recommendations are likewise documented in the patient’s EHR chart for the use of the ordering physician, if they so choose, upon patient disposition.

EXPECTATIONS INCLUDE BUT ARE NOT LIMITED TO

• Complete assessments in a timely manner and provide high quality clinical care:
• Initial Assessments – 90 minutes or less on average
• Chart review 30 minutes or less on average
• Clinical interview 30 minutes or less on average
• Documentation 30 minutes or less on average
• Ability to engage with patients remotely via tele-video platform and implement skills necessary for proper clinical evaluation of patient
• Works collaboratively with hospital departments to assist managing behavioral health assessment needs.
• Coordinates and participates with appropriate interested parties and physicians through the patient admission, treatment and discharge process in the acute hospital setting.
• Tracks monthly individual performance via key performance indicators and quality metrics shared by leadership
• Engages in clinical learning opportunities offered internally as well as meets the required continued education expectations of particular licensing board

What qualifications you will need:

• Possess a thorough knowledge of current behavioral health concepts, principles and methods of treatment.
• Able to navigate technology solutions with minimal guidance/support
• Comfortable with Telehealth solutions and providing care through virtual platform
• Possesses good multitasking skills to navigate 5+ systems during a given shift to ensure quality care is provided to patients

Education and License Requirements:

• Master’s Degree in the field of Mental Healthcare
• Prefer 2 years’ experience in a behavioral/mental healthcare setting performing clinical duties, including assessment
• Prior management/supervisory experience in a healthcare related field preferred
• Must hold and maintain licensure as a mental health professional (i.e. LCSW, LPC, LMHC, LP, etc) within state of residence
• (LCSW) Clinical Social Worker, or (LPC/LMHC) Licensed Professional/Mental Health Counselor, or (LMFT) Licensed Marriage and Family Therapist, or (LMSW/RCSW-I) Lic Master Social Worker/Reg Clin SW-Intern, or Masters Degree must be obtained within 6 months of employment start date

Benefits

HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefitsfor medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support,including free counseling and referral services
• Time away from workprograms for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education supportthrough tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefitsfor fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll, and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers, and their communities.

HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Assessment Specialist opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.