Assessment & Care Planning Nurse (RN)

Shelby American, Inc.; Austin (TX); Remote; USD 60,000 - 90,000; Full time

Job summary

Join a forward-thinking company that empowers older adults through innovative in-home care solutions. As an Assessment & Care Planning Nurse (RN), you'll conduct virtual assessments, ensuring that clients receive the best possible care tailored to their needs. This role emphasizes accuracy, efficiency, and a commitment to quality, as you document client histories and guide them through essential evaluations. Enjoy the flexibility of remote work while making a meaningful impact in the lives of older adults. If you are passionate about healthcare and eager to contribute to a supportive team, this opportunity is perfect for you.

Qualifications

• Must have a valid RN license and 5+ years of nursing experience.
• Strong communication and organizational skills are essential.

Responsibilities

• Conduct virtual assessments and document client functioning.
• Ensure compliance with assessment instructions and quality standards.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Organizational skills and attention to detail

Time management skills

Ability to thrive in a fast-paced environment

Problem-solving skills

Typing literacy (50+ WPM preferred)

Education

Unencumbered RN license

5+ years as an RN

Experience in conducting Benefit Eligibility Assessments

Tools

Zoom

FaceTime

Microsoft Exchange

Job description

All Jobs > Assessment & Care Planning Nurse (RN)

Full-time

Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024!

The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers.

The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience.

At THB, we define our company culture through our Core Values:

• Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution.
• Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
• Bee the teammate you want to work with - We work as a team, help each other and encourage each other.
• Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

As an Assessment & Care Planning Nurse (RN), you will complete virtual assessments with clients using tools such as Zoom or FaceTime. The primary goal of the assessment is to document in descriptive form how the individual is functioning in the environment in which they live; this includes documenting historical information related to the client’s self-reported medical history. Additionally, the Assessor role will observe and guide each client through demonstrations of ADL’s and cognitive screening exercises as outlined in the assessment tool by each insurance partnered with THB.

This role also encompasses QA of completed assessments for the expected compliance with quality, completeness, and carrier contract specifications. You will focus on accuracy and efficiency. You will be focused on observing and reporting the current status of the individual. You must remain objective.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Evaluate an individual’s cognitive and functional status.
• Comply with all assessment instructions and accurately complete the digital assessment documentation.
• Submit the assessment within 24 hours of assessment.
• Respond and make corrections, within 24 hours to any follow-up and clarification questions from your review team regarding each submitted assessment.
• Communicate with Scheduling department, review & other clinical in a timely manner.
• Describe current caregiver services.
• Perform facility evaluations by completing a questionnaire with the facility administrator and collecting required documents.
• Self-manage calendar and availability.
• Quality assurance of Benefit Eligibility Assessments.
• Maintain up-to-date knowledge of respective carrier specifications.
• Completion of the POC/CIC documents.
• Other duties as assigned/necessary.

Performance Metrics:

• Accuracy Rate: Accuracy of assessment documentation.
• Assessment Completion Time: Average time taken to complete assessments.
• Response Time to Follow-up Queries: Time taken to respond to follow-up questions or clarifications from the review team regarding submitted assessments.

Required Skills/Abilities:

• Ability to thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Must have reliable internet capable of completing Zoom or FaceTime video calls.
• Computer literacy with tools such as Zoom, FaceTime, Microsoft Exchange, etc.
• Typing literacy (50+ WPM preferred).
• Strong passion for helping others and problem-solving.
• Must be 18 years of age or older.

Education and Experience:

• Unencumbered RN license required in applicable state(s).
• 5+ years as an RN-familiarity with a broad range of medications and conditions common in the geriatric population.
• 6+ Months conducting Benefit Eligibility Assessments OR prior experience in a similar QA role.

Physical Requirements:

• Ability to remain at your designated workstation for the duration of the workday.
• Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• The ability to observe details at close range (typically on a computer screen).
• This position offers the flexibility of remote work within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds.

The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know.

As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations.

The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit thehelperbees.com/careers to view all current job openings.