Ass't Front Office Manager

Hyatt Hotels; Houston (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading luxury hotel in Houston seeks an Assistant Front Desk Manager to oversee operations, lead a dedicated team, and enhance guest experiences. The role requires strong leadership skills, hospitality experience, and a commitment to excellence in service delivery. Join this esteemed establishment to make a meaningful impact!

Qualifications

• At least 2 years of proven leadership experience in a hotel or hospitality environment.
• Minimum of 1 year of front desk experience, with at least 6 months in a leadership role.
• Luxury hotel experience required.

Responsibilities

• Oversee daily operations of front desk, ensuring high standards of service.
• Guide recruitment, training, and development of front desk team.
• Manage staffing levels and scheduling for efficient service delivery.

Skills

Leadership

Communication

Organizational Skills

Flexibility

Education

High school diploma or equivalent

Tools

Hotel management systems

Job description

Join Our Team at Hotel Granduca Houston!

At Hotel Granduca Houston, we’re seeking a driven, service-oriented leader to join our newly renovated, Forbes-rated 4-star luxury hotel. Located in the heart of Uptown Houston, our property offers sophisticated all-suite accommodations, exceptional dining at our renowned restaurant, Remi, and unparalleled guest services. As a leader in hospitality, you’ll help create an unforgettable experience for our guests while nurturing a team of professionals who are just as dedicated to excellence as you are. If you’re passionate about leading by example and cultivating an atmosphere of luxury and service, we want YOU to join our leadership team!

About the Role:
As the Assistant Front Desk Manager, you will be a key leader in overseeing the daily operations of our front desk, PBX, and guest relations teams. You will ensure that our team operates efficiently while upholding the highest standards of service, guest satisfaction, and operational excellence. This leadership role requires both hands-on involvement and strategic oversight, where you will guide and inspire your team to achieve peak performance while delivering a seamless and luxurious guest experience. You will be the leader orchestrating all aspects of the guest experience, ensuring every detail is perfect and every guest feels valued.

What You’ll Be Doing:

As a 24/7 luxury boutique hotel, flexibility and adaptability are essential to meeting the dynamic needs of our guests and team. This role will require you to adjust to new challenges and take on varying responsibilities as they arise. Flexibility with scheduling and shift management is key to maintaining the high standards expected at Hotel Granduca.

While every day brings something new, here’s an overview of your key responsibilities as a leader:

• Lead the team in delivering the luxury and care that our guests expect. You will be directly involved in resolving guest concerns, identifying trends, and proactively making service enhancements.
• You will guide the recruitment, training, and ongoing development of the front desk team. Your leadership will inspire and challenge your team to achieve excellence through continuous feedback, coaching, and performance management.
• Manage staffing levels and scheduling to ensure the front desk team is always prepared, efficient, and ready to provide exceptional service. You’ll play a crucial role in coordinating operations across departments (e.g., housekeeping, maintenance) to ensure smooth and seamless service delivery.
• Ensure adherence to hotel policies and regulatory requirements, addressing operational or guest service concerns with professionalism and urgency. You will set the tone for high standards of conduct and performance.
• Oversee the safety and security of both staff and guests, ensuring compliance with all safety protocols and fostering a secure environment at all times.
• As a key representative of Hotel Granduca, you will ensure that both you and your team maintain a professional, polished appearance and conduct yourselves in a manner that reflects the elegance and sophistication of our brand.

Skills & Qualifications You’ll Need to Bring:

• With at least 2 years of proven leadership experience in a hotel or hospitality environment, you are comfortable guiding teams, managing performance, and stepping in as a resource for your team during complex or challenging situations.
• You communicate with clarity and confidence, whether managing your team, engaging with guests, or handling delicate situations. Your leadership style fosters trust and transparency across all levels of the team.
• You’re not just a manager; you’re a leader who can anticipate challenges, create solutions, and keep the team on track even under pressure.
• With strong organizational skills, you excel at juggling multiple responsibilities, ensuring every detail is managed effectively while remaining calm under pressure.
• You’re well-versed in using hotel management systems to ensure smooth operations and guest interactions. You will utilize these tools to manage everything from guest information to operational tasks.
• You should have at least 1 year of front desk experience, with a minimum of 6 months in a leadership or supervisory role. A high school diploma or equivalent is preferred. Luxury hotel experience required.

If you’re a proven leader with a passion for luxury hospitality and a drive to make a meaningful impact, we want to meet you. Join us at Hotel Granduca Houston and help us continue to create exceptional experiences for our guests while leading an exceptional team!

EOE