Aspire Integration and Optimization Lead

Schill Grounds Management; Columbus (OH); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Landscape Collective seeks an Integration & Optimization Lead to deliver a premium, “white glove” experience for affiliates, guiding them from acquisition through long-term partnership. You will work with affiliate staff to implement key business applications, standardize processes, and optimize branch performance.

Responsibilities include evaluating new software, documenting requirements, participating in UAT, supporting API and systems integration projects, and coaching teams to adopt

Qualifications

• Bachelor's degree in business, operations management, or related field, or equivalent experience.
• Extensive Aspire software usage and experience.
• Experience implementing or integrating business applications, preferred.
• Experience supporting API or systems integration projects and UAT, preferred.
• Strong computer skills in Microsoft and other CRM/business management systems.
• Ability to travel to affiliate and branch locations as needed.

Responsibilities

• Serve as trusted advisor to affiliates from acquisition through long-term partnership.
• Implement core business applications, including Aspire.
• Document and standardize operational processes to optimize branch performance.
• Champion BMPs, SOPs, and workflows across affiliates.
• Evaluate new software solutions, document requirements and workflows, and participate in UAT.
• Support API and systems integration projects, aligning tools with affiliate needs.
• Hold affiliate teams accountable to integration milestones and operational expectations.
• Track and report on Aspire go-live timelines and workflow standardization progress.
• Build trusted relationships at all levels of affiliate organizations.

Skills

Project management

Stakeholder management

Communication

Change management

Analytical thinking

Time management

Empathy

Education

Bachelor's degree in business/operations

Equivalent experience

Tools

Aspire

CRM systems

Job description

The Integration & Optimization Lead is a highly organized, self-driven professional responsible for delivering a best-in-class “white glove” experience for affiliates across the Landscape Collective. This role serves as a trusted advisor to both newly acquired and existing affiliates, ensuring successful business application integrations while driving operational excellence through continuous improvement.

From acquisition through long-term partnership, this individual works alongside affiliate staff to implement core business applications, standardize operational processes, and optimize branch performance. The Integration & Optimization Lead champions the Collective's Best Management Practices (BMPs), Standard Operating Procedures (SOPs), and business workflows, helping affiliates build scalable, efficient operations while maintaining the entrepreneurial spirit that makes each business successful.

In addition to integration and optimization efforts, this role provides operational support for business application and technology initiatives, including evaluating new software solutions, documenting business requirements and workflows, participating in User Acceptance Testing (UAT), and supporting API or systems integration projects. Success in this role requires exceptional attention to detail, strong project management skills, and the ability to build trusted relationships at every level of an organization, while balancing accountability with empathy. All employees are expected to carry out the company's purpose and demonstrate our core values.

Reports to: VP of Integration and Optimization

Outcomes/KPI's

• AspireGoLivewithin60daysof close
• Affiliate satisfaction score (post integration pulse survey, target: > 4/5)
• 75% of branches operating on standardized workflows

As an Integration & Optimization Lead you must be able to perform the following essential functions of the job:

• Serve as a trusted advisor to newly acquired and existing affiliates, guiding them from acquisition through long-term partnership.
• Implement core business applications (including Aspire).
• Document and standardize operational processes to optimize branch performance.
• Champion the Collective's Best Management Practices (BMPs), Standard Operating Procedures (SOPs), and business workflows across affiliates.
• Evaluate new software solutions, document business requirements and workflows, and participate in User Acceptance Testing (UAT).
• Support API and systems integration projects, bringing an operational perspective to ensure new tools and enhancements align with affiliate needs and are successfully adopted.
• Hold affiliate teams accountable to integration milestones and operational expectations, while providing coaching, additional support, or a listening ear as needed.
• Track and report on key outcomes, including Aspire go-live timelines, affiliate satisfaction scores, and workflow standardization progress.
• Build trusted relationships at every level of affiliate organizations, representing the Landscape Collective with professionalism and integrity.
• Follow all company policies and procedures.
• Perform any other duties as assigned.

JOB SKILLS AND PERSONAL CHARACTERISTICS

• Exceptional attention to detail and strong project management and organizational skills
• Ability to build trusted relationships at every level of an organization
• Self-motivated and self-driven, able to work independently with minimal direction
• Sound judgment and confident decision-making in a fast-paced environment
• Ability to balance accountability with empathy; effective coach and active listener
• Exceptional communication skills, written and verbal, with co-workers, affiliates, and leadership
• Skilled change leader, comfortable guiding others through organizational change
• Operational consulting mindset with a professional, ambassador-level presence

POSITION REQUIREMENTS

Bachelor's degree in business, operations management, or a related field, or equivalent experience

Aspire software - extensive usage and experience

Experience implementing or integrating business applications, preferred

Experience supporting API or systems integration projects and User Acceptance Testing (UAT), preferred

Strong computer skills in Microsoft and other CRM/business management systems

Ability to travel to affiliate and branch locations as needed

WORK CONDITIONS

Employees in this position should be able and willing to travel to affiliate locations as needed. This position requires approximately 25% travel; frequency may fluctuate based on operational or business needs. Schedules for this position may vary and may require flexibility to work extended hours as project timelines and affiliate needs require. This role may involve a mix of remote, office and on-site work at affiliate branch locations.