Aspira Spa Concierge

The Osthoff Resort; Elkhart Lake (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading resort as an Aspira Spa Concierge, where you'll provide exceptional guest service and maintain the spa's cleanliness and beauty. This entry-level role offers competitive pay, flexible scheduling, and a supportive work environment. Be part of a dedicated team committed to delivering outstanding hospitality in a beautiful location.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company matching

Resort-wide discounts

Qualifications

• Experience in Wellness Industry in a similar position preferred.
• Must possess a positive attitude as a contributor to a diverse work environment.
• Ability to maintain confidentiality of guest information.

Responsibilities

• Orientate guests to spa facilities and provide personal guest service.
• Maintain cleanliness and beauty of spa facilities.
• Promote spa treatments, services, and retail.

Skills

Customer Service

Communication

Attention to Detail

Education

High School Diploma

Job description

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Job Description:

The Aspira Spa Concierge is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for maintaining the cleanliness and beauty of Aspira Spa at all times, keeping the lounge areas neat, clean and stocked with all amenities. The Spa Concierge is responsible for anticipating the needs of our guests and delivering an exceptional 4 diamond experience during their stay.

Job Description:

The Aspira Spa Concierge is responsible for orientating guests to the spa facilities, greeting guests as they enter the facilities, and providing personal guest service. They are responsible for maintaining the cleanliness and beauty of Aspira Spa at all times, keeping the lounge areas neat, clean and stocked with all amenities. The Spa Concierge is responsible for anticipating the needs of our guests and delivering an exceptional 4 diamond experience during their stay.

Duties and Responsibilities:

• Issue spa lockers, robes and slippers to guests and then escort guests to their lockers
• Provide orientation tour, explaining spa amenities offered and answering guests’ questions
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the Changing Room/facility area
• Stock Changing Room supplies and amenities and maintain accurate supply lists and inventory sheets
• Review guest appointment/schedules as needed
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Maintain eye contact when addressing external and internal guests
• Handle guests’ questions and concerns professionally and courteously
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
• Maintain a positive attitude and contribute toward a quality work environment
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Regularly attend, participate in and support training and staff meetings for the spa
• Assist in all areas of spa operation as requested by management
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention
• All other duties as assigned
  
  
  

Qualifications

• High School Diploma
• Experience in Wellness Industry in a similar position preferred
• Must be able to work some weekends and holidays
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to learn quickly and accurately
• Must have excellent customer service skills
• Enjoy working with people and have a friendly and outgoing personality
• Excellent communication and listening skills
• Basic computer knowledge
• Ability to perform job functions with attention to detail, speed, and accuracy
• Ability to maintain confidentiality of guest information and pertinent hotel data
  
  
  

Why Work at the Osthoff Resort?

The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team--you're a part of our family. Come grow with us and love where you work!

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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