Asociado de Servicios al Cliente

Athlon Advisors Llc; Cockeysville (MD); On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

401(k)

Paid time off

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Job summary

Athlon Advisors LLC is seeking a part-time Client Services Associate to support the wealth business unit in Hunt Valley, MD. The role emphasizes client interaction, administrative tasks, and collaboration with financial advisors. The candidate should be professional, quick to learn, and highly organized.

The position is in-person, 25–40 hours per week, with a flexible schedule. Background check and possible drug screen are required.

Qualifications

• High school diploma required.
• Office experience preferred but not required.
• Microsoft Suite experience preferred.

Responsibilities

• Answer, troubleshoot, and solve client requests via phone, email, or in person.
• Maintain exceptional client care and service in all interactions.
• Prepare and organize client paperwork and files.
• Communicate with clients to obtain information for meetings.
• Assist advisors with service tasks: new accounts, distributions, transfers, changes.
• Monitor client accounts and paperwork.
• Handle routine client questions by phone, email, or in person.
• Support office efficiency and daily administration.
• Comply with industry rules and regulations.

Skills

Communication

Client service

Multitasking

Detail-oriented

Independent worker

Organization

Education

High school diploma

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Paid time off
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

A growing financial services firm in the Hunt Valley area, is seeking a highly energized individual with a positive attitude to serve as a part-time Client Services Associate for our wealth business unit. This is your chance to play a key role in the future success of our organization! We’re hopeful that this position will grow in scope over time.

The candidate must be extremely professional in appearance and manner, willing to accept direction, quick to learn new things, detail-oriented, and computer savvy. Superior phone and computer skills required.

The Client Services Associate plays a pivotal role in day-to-day interaction with clients. If you have a relentless, burning desire to succeed in a team environment we would love to hear from you!

Description

The Client Services Associate will work closely with and support the financial advisors on all client matters. We value and rely on the unique talents and contributions of our employees to absolutely excel in a positive client experience.

Responsibilities & Activities

• Answers, troubleshoots, and problem-solves incoming telephone, voicemail, e-mail, and occasional in-person requests for assistance from the firm’s existing clients, new or prospective clients, staff, and other entities.
• Ensures all client interactions and relationships are successful and that we provide and maintain exceptional client care and service.
• Prepare, organize, coordinate, and maintain all client paperwork and files.
• Communicate with clients to obtain necessary information for upcoming client meetings.
• Assist the registered representatives with service aspects of all current clients. Duties in this area would include new account paperwork, setting up systematic distributions and contributions, processing one-time incoming and outgoing wire transfers, processing name and address changes, bank authorizations, etc.
• Monitor incoming new and existing client accounts, transfers, and all processed paperwork.
• Handle routine matters for client accounts including answering client questions via telephone, email, and face to face.
• Maintains office efficiency by planning and implementing office systems.
• Perform general administration and support functions for the office as required.
• Comply with all industry rules and regulations.
• Other duties as assigned

The ideal candidate will possess the following skills:

• Team-oriented, flexible, and dependable
• Ability to work independently and efficiently to meet deadlines
• Self-motivated, detail-oriented, and organized
• Excellent communication (oral and written) and client service skills
• A positive and professional attitude
• Excellent customer service skills, including patience, empathy, and flexibility
• Multi-tasking ability

Education/Experience

• High school diploma
• Office experience preferred but not required
• Microsoft Suite experience preferred

This is an in-person position, working between 25-40 hours per week, Monday through Friday. We are willing to be flexible with the work schedule.

We offer a great working environment and benefits. We have cultivated a strong culture that emphasizes maximizing our employees' talents and promoting from within. This is your chance to play a key role in the continued success of our company.

Due to the nature of the work and sensitive information handled, a background check is required, and drug screen may be required.

About Us:

Athlon Advisors LLC is a trusted advisory firm based in Hunt Valley, MD, dedicated to helping clients achieve their financial goals with personalized, strategic guidance. Our clients value our commitment to transparency, integrity, and long-term relationships. We foster a collaborative and supportive workplace where team members are empowered to grow professionally and make a real impact.