ASM TOYOTA CERTIFIED SERVICE ADVISOR

Franklin Toyota; Statesboro (GA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a passionate Toyota Certified Service Advisor to enhance customer experiences in the automotive field. In this dynamic role, you will be the vital link between customers and technicians, ensuring smooth service operations and high-quality customer interactions. Your expertise will help educate customers on vehicle maintenance and foster lasting relationships through exceptional service. Join a team that values integrity and expertise, and take the next step in your career while contributing to a friendly and supportive work environment.

Benefits

Competitive salary and commission opportunities

Healthcare benefits

Retirement plans

Paid time off

Ongoing professional development

Friendly work environment

Qualifications

• Must have Toyota Certified Service Advisor credentials and strong automotive knowledge.
• Excellent communication skills and customer-focused approach are essential.

Responsibilities

• Serve as the main point of contact for customers regarding their vehicle service needs.
• Coordinate with technicians and manage service workflow for efficiency.
• Ensure customer satisfaction by reviewing completed repairs and addressing concerns.

Skills

Customer Service

Automotive Knowledge

Communication Skills

Problem-Solving

Time Management

Education

Toyota Certified Service Advisor credentials

Tools

Dealership Service Software

Job description

Now Hiring: Toyota Certified Service Advisor
Location: Franklin Toyota of Statesboro, GA
Employment Type: Full-time

Are you passionate about providing top-tier customer service in the automotive industry? Join our team as a Toyota Certified Service Advisor and be the key connection between customers and our expert service technicians.

Key Responsibilities:

• Customer Interaction & Service Consultation

  • Greet customers warmly and assess their vehicle concerns with professionalism and care
  • Listen actively to customer needs, ask relevant questions, and clearly explain recommended services
  • Provide accurate cost estimates, detailing labor charges, parts, and service options

• Service Coordination & Workflow Management

  • Communicate effectively with technicians to relay customer concerns and service needs
  • Ensure smooth scheduling and workflow to maximize efficiency in the service department
  • Monitor repair progress and keep customers informed about the status of their vehicle

• Quality Assurance & Customer Satisfaction

  • Review completed repairs with customers to ensure satisfaction and answer any follow-up questions
  • Handle customer complaints or concerns with a solutions-oriented approach
  • Build strong relationships with customers by providing exceptional service and fostering trust

• Administrative & Record Keeping

  • Accurately document customer service requests, repair orders, and service history
  • Ensure all records comply with Toyota dealership policies and industry standards
  • Process payments and warranty claims efficiently

• Product & Industry Knowledge

  • Stay up to date on Toyota vehicle technology, service procedures, and recall information
  • Educate customers about maintenance schedules and recommend future services based on vehicle condition

Qualifications & Skills:

Toyota Certified Service Advisor credentials
Strong automotive knowledge and excellent communication skills
Customer-focused with a commitment to delivering high-quality service
Ability to work in a fast-paced environment and manage multiple tasks
Experience with dealership service software preferred

Why Join Us?

Competitive salary and commission opportunities
Benefits package including [healthcare, retirement plans, paid time off, etc.]
Ongoing professional development and training with Toyota
Friendly and dynamic work environment

Come be a part of a team that values expertise, integrity, and customer satisfaction! Apply today and drive your career forward with us.