ASL Program Coordinator

Global Impact Group LLC; Raleigh (NC); Hybrid; Full time

Benefits offered by this job

Flexible schedule

Opportunity for advancement

Training & development

401(k)

Work from home options

Job summary

A leading language services provider is seeking an ASL Program Coordinator to manage all aspects of the ASL interpreting program. This role involves scheduling, interpreter management, and ensuring quality delivery of services to clients. Ideal candidates will possess a Bachelor's degree, proficiency in ASL, and 2+ years of experience in a similar role. Strong organizational and problem-solving skills are essential. The position offers a flexible schedule and opportunities for advancement.

Qualifications

• Minimum of 2 years of experience in managing ASL interpreting services.
• Deep understanding of Deaf culture.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of the ASL interpreting program.
• Recruit and manage ASL interpreters.
• Serve as the primary point of contact for clients needing ASL services.
• Monitor and assess the quality of ASL interpreting services.
• Ensure compliance with ADA requirements and industry regulations.
• Track program performance metrics.
• Organize training and development for ASL interpreters.

Skills

Proficiency in American Sign Language (ASL)

Strong organizational skills

Communication

Interpersonal skills

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Tools

Scheduling systems for managing interpreter services

Job description

Benefits

• Flexible schedule
• Opportunity for advancement
• Training & development
• 401(k)

Global Language System (GLS) is a leading provider of language services, offering interpreting, translation, and training solutions across various industries. We are committed to bridging communication gaps and empowering communities through language accessibility. We pride ourselves on providing top-tier services to a diverse range of clients, including government agencies, healthcare providers, and educational institutions.

Job Summary

The ASL Program Coordinator is responsible for managing and coordinating all aspects of our American Sign Language (ASL) interpreting program. This position involves ensuring the efficient delivery of ASL services to clients, maintaining relationships with interpreters and clients, and continuously improving service quality. The ASL Program Coordinator will work closely with both internal teams and external partners to ensure that ASL services are provided seamlessly.

Key Responsibilities

• Program Management: Oversee the day-to-day operations of the ASL interpreting program, including scheduling, assignment management, and service delivery.
• Interpreter Coordination: Recruit, onboard, and manage ASL interpreters, ensuring they meet quality and certification standards. Assign interpreters to client requests based on skillset and availability.
• Client Liaison: Serve as the primary point of contact for clients requiring ASL services, ensuring their needs are met in a timely and professional manner.
• Quality Assurance: Monitor and assess the quality of ASL interpreting services provided. Implement feedback and continuous improvement measures to maintain high standards.
• Compliance: Ensure that all ASL services provided comply with legal standards, including ADA requirements, and maintain up-to-date knowledge of relevant industry regulations.
• Reporting & Metrics: Track program performance metrics such as interpreter utilization, client satisfaction, and service quality. Prepare regular reports for management on program effectiveness.
• Training & Development: Organize and coordinate ongoing training and development programs for ASL interpreters to enhance their skills and ensure compliance with GLS and industry standards.
• Problem Solving: Address and resolve any issues related to scheduling conflicts, interpreter performance, or client concerns, ensuring a smooth and effective workflow.

Qualifications

• Bachelor's degree in a relevant field (e.g., Deaf Studies, Communication, Business Management, etc.) or equivalent work experience.
• Proficiency in American Sign Language (ASL) and a deep understanding of Deaf culture.
• Minimum of 2 years of experience in managing ASL interpreting services or similar language programs.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Experience with scheduling systems and tools for managing interpreter services.
• Familiarity with ADA compliance and other regulations related to ASL interpreting.
• Problem-solving abilities and a client-focused attitude.

Preferred Qualifications

• Certification as an ASL Interpreter (RID, NAD, or equivalent).
• Experience working in a language service provider (LSP) environment.
• Previous experience in recruiting or managing freelance interpreters.
• Knowledge of additional language services beyond ASL.

Compensation

Salary commensurate with experience, with benefits available for full-time employees.

Flexible work from home options available.