Ask Bennie Advocate

Bennie; Stamford (CT); Remote; USD 50,000 - 65,000; Full time

Job summary

A leading employee benefits platform seeks an Ask Bennie Advocate to resolve member inquiries regarding claims and coverage. The role requires exceptional communication skills and a customer-focused mindset, aiming for member satisfaction. Competitive salary range of USD50,000 to USD65,000, along with a comprehensive benefits package, is offered.

Benefits

Flexible PTO

Health insurance

Retirement plans

Remote work option

Qualifications

• 2+ years of relevant customer service experience required.
• Ability to adapt to change and learn quickly.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Resolve member claims and inquiries via phone and email.
• Document resolutions and member communications through the ticketing system.
• Advise members on plan selection based on their needs.

Skills

Communication

Problem Solving

Empathy

Organization

Education

High School Diploma

Job description

About Bennie

Bennie (www.bennie.com) is an employee benefits broker and platform that helps companies create a healthier workplace. We provide technology and services that are beyond what growing companies typically receive, yet exactly what they need. Bennie is building the ultimate benefits platform by connecting disparate systems across the benefits supply chain to deliver a complete experience for employee, employers, and partners. Our technology, benefit plans, and service model are designed – first and foremost – with the employee in mind. Bennie was founded in May 2019 and is headquartered in Stamford, CT. Bennie is a remote-first company with offices in New York, NY and Denver, CO.

About the Role:

The Ask Bennie Advocate will be responsible for resolving member inquiries regarding claims, coverage, plan details, eligibility, and authorizations, along with numerous additional insurance-related questions. The Ask Bennie Advocate will be tasked with utilizing process flow documents, internal systems, and a ticketing system to address and solve member inquiries while proactively addressing additional potential service needs. The applicant should have a high school diploma and 2 years of relevant customer service experience.

The ideal candidate will have outstanding verbal and written communication skills, be highly organized, have excellent problem-solving skills, have a passion for serving others, and possess the ability to be empathetic while going above and beyond to ensure member satisfaction. The ability to adapt to change, be flexible, work within a team, and learn quickly are key to being successful in this role.

Responsibilities include:

• Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email
• Document resolution detail, member communications, and time to resolution via ticketing system
• Communicate and collaborate with internal consultants and service team
• Outreach to carriers and providers to obtain information and detail when needed
• Navigate internal systems to obtain member, plan, and group specifics and implementation status
• Advise members regarding plan selection based on member-specific and financial needs
• Schedule provider appointments on member’s behalf
  
  

Requirements:

• High School Diploma
• 2+ Years of relevant customer service experience
  
  

Nice-to-have:

• Proficient in reading & writing in Spanish
• Insurance producer’s license
  
  

Bennie Benefits & Perks:

We offer a competitive salary range for this position, from USD50,000 to USD65,000 annually, commensurate with experience and qualifications. In addition to salary, we provide a comprehensive benefits package, including flexible PTO, health insurance, retirement plans, and the option to work in a remote environment.

At Bennie, we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our values by ensuring everyone feels they can flourish and grow. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.