Ascentium Non-Titling Documentation Specialist

Regions Bank; Houston (TX); On-site; USD 41,000 - 46,000; Full time

Job summary

Regions Bank's Ascentium Capital division seeks a Non-Titling Documentation Specialist to serve as primary contact between sales, executives, credit and customer service on loan/lease documentation. In this role you will manage documentation queues, protect customer data, ensure compliance with banking policies, and provide exceptional service while coordinating with vendors and sales teams.

A high school diploma and at least one year in lease/loan documentation are required; a bachelor's degree

Qualifications

• High School Diploma or GED required.
• One year of experience in lease, loan, or mortgage documentation.
• Bachelor’s degree preferred.
• Basic knowledge of banking regulations and compliance related to customer information and asset titling.
• Experience with account management software systems.

Responsibilities

• Prepares customer document package and titling documents, ensuring accuracy and timely completion.
• Manages assigned documentation queue(s) to ensure proper workflow.
• Maintains confidentiality and protects sensitive customer data per bank policies.
• Provides outstanding customer service via calls, emails, and voicemails.
• Obtains properly prepared sales quotes/invoices for funding.
• Communicates with management, credit, finance, and customers.
• Coordinates with Sales/External Vendors for required documents and contingencies.
• Communicates terms, procedures, and regulatory requirements to sales staff.
• Ensures compliance with internal and external policies and regulations.
• Indexes loans in the OS/system for lease accounting.
• Scans and archives documents per policies.
• Identifies fraud, discrepancies, and risks with documentation.
• Meets monthly volume goals and quality standards.

Skills

Accounting principles

Process improvement

Adaptability

Proofreading

Title ownership flow

Issue resolution

Attention to detail

Data confidentiality

Education

High School diploma or GED

Bachelor’s degree

Tools

Account management software

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description

At Ascentium Capital, the Non-Titling Documentation Specialist functions as primary personal contact between sales associates, Ascentium Capital executives, credit, and customer service personnel on all loan/lease documentation. In addition, they serve as secondary contact for vendors and customers for questions about the loan/lease documentation.

Ascentium Capital, a division of Regions Bank, provides convenient access to financing for business equipment and technology and serves small organizations to Fortune 500 companies with programs that benefit manufacturers, distributors and direct to businesses nationwide. Our finance specialization covers several segments, including technology, healthcare, hospitality, franchise, commercial vehicles, and other markets. We strive to be the premier provider of customized finance programs that add value to our customers' businesses.

Primary Responsibilities

• Prepares customer document package and titling documents, ensuring they are executed accurately, efficiently, and completed within established guidelines according to approval terms

• Manages assigned documentation queue(s) to ensure proper workflow

• Maintains confidentiality and protects sensitive customer data in accordance with bank policies and privacy regulations

• Provides outstanding customer service (during outbound/inbound calls and while responding to voicemails, emails) when necessary, meeting service level agreements, and de-escalating situations

• Requires properly prepared sales quotes/invoices are obtained to ensure correct vendor’s, payee’s and referral sources are funded

• Communicates appropriately and effectively with all levels including management, credit associates, finance associates, and customers

• Coordinates and provides Sales/External Vendor Partners with itemized lists of documentation and credit contingencies needed to close and fund the loan

• Communicates with sales associates on documentation generation as well as terms and conditions, company procedures, and banking policies including KYC (Know Your Customer) and other regulatory requirements

• Ensures compliance with applicable internal and external policies and regulations

• Arranges loan in internal all in one financial operating system for booking into lease accounting system

• Processes and scans all documents into image archive system according to company policies and procedures

• Identifies fraud, discrepancies, and risks associates with customer and vendor documentation – collaborating with the Quality Control team when necessary

• Meets monthly booked volume goals and Quality Control review standards, ensuring high level of accuracy and compliance

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

• One (1) year of experience in lease, loan, or mortgage documentation

Preferences

• Bachelor’s degree

• Basic knowledge of banking regulations and compliance, especially related to customer information and asset titling

• Experience with account management software systems

Skills and Competencies

• Able to apply basic understanding of accounting principles, specifically related to financial transactions

• Able to identify process improvement opportunities by participating in problem-solving activities

• Adaptability to manage and navigate to evolving procedures and company policies

• Outstanding proof-reading skills

• Possesses basic understanding of the flow of title ownership

• Strong ability to manage and resolve escalated issues effectively and professionally

• Strong attention to detail and ability to identify inconsistencies or fraudulent indicators in documentation

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$40,515.00 USD

Median:

$46,386.90 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Ascentium Kingwood

Location:

Kingwood, Texas

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.