Ascend Practice Management Trainer

Brasseler USA Inc.; United States; Remote; USD 66,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Retirement savings with company match

Job summary

Henry Schein One is seeking an Ascend Practice Management Trainer to deliver remote and onsite training for Ascend PMS to new and existing customers across the United States. The role emphasizes exceptional customer service, timely delivery, and achievement of team goals, with travel up to 65% including weekends.

You will facilitate training sessions, document outcomes, maintain calendars, manage CRM data, and collaborate with Implementation and Support teams to resolve issues while mentoring

Qualifications

• Typically, 2 to 4 years of related professional experience.
• Typically, a bachelor’s degree or global equivalent in related discipline.
• Intermediate understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem-solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility
• Practice management software and services including Henry Schein solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products

Responsibilities

• Facilitate remote training calls and onsite visits with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system
• Work on several different software platforms to retrieve customer data for monitoring
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Ascend training sessions
• Collaborate with Support team members to resolve technical issues for customers
• Communicate with Team Leader and/or direct supervisor on complex issues for customers
• Provide shadowing opportunities on a consistent basis for new employees across multiple teams and departments
• Mentor new employees throughout their onboarding process

Skills

Professional training experience

Dental industry experience

Verbal and written communication

Public speaking

Developing professional credibility

Intermediate understanding of industry

Decision making and problem solving

Planning/organization

Education

Bachelor's degree or global equivalent

Tools

Microsoft Office

Practice management software experience

Henry Schein solutions experience

Job description

Shape what’s next in dental technology. Join Henry Schein One! Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices. Wedon’tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow.We havehigh expectationsfor performance and delivering results; as part of a winning team,you’llwork hard, challenge the status quo, and bring a growth mindset.Here, your strengths are recognized, your development matters, and your winscelebrated.

This Ascend Practice Management Trainer is responsible for providing training for Ascend Practice Management Software (PMS) to all new or existing customers. Ensure timely and effective customer service expectations are met and/or always exceeded. Works toward and assists in the achievement of individual, team, and department goals. Preferred work arrangement is remote within the United States with up to 65% travel including weekends.

What you will do

• Facilitate remote training calls and onsite visits with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system
• Work on several different software platforms to retrieve customer data for monitoring
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Ascend training sessions
• Collaborate with Support team members to resolve technical issues for customers
• Communicate with Team Leader and/or direct supervisor on complex issues for customers
• Provide shadowing opportunities on a consistent basis for new employees across multiple teams and departments
• Mentor new employees throughout their onboarding process

Participates in special projects and performs other duties as required based on current business needs Ability to travel up to 65% Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues. Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice determining appropriate action. Build productive internal/external working relationships. Receive a moderate level of instruction on day‑to‑day work and detailed instruction and guidance on new projects or assignments.

What we are looking for

• Typically, 2 to 4 years of related professional experience.
• Typically, a bachelor’s degree or global equivalent in related discipline.
• Intermediate understanding of industry practices
• General proficiency with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem-solving skills
• Good verbal and written communication skills
• Basic presentation and public speaking skills
• Basic interpersonal skills
• Developing professional credibility
• Practice management software and services including Henry Schein solutions experience
• Professional training experience
• Dental industry experience
• Proficient with Microsoft Office products

The posted range for this position is $65,813-$75,617 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you’ll gain as a #TeamSchein member

A robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

What you get as a Henry Schein One Employee

A great place to work with fantastic people. A career in the healthcare technology industry, with the ability to grow and realize your full potential. Competitive compensation. Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Paid Parental Leave, Short Term Disability, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

*Benefits may vary by location or status.

We invite you to join approximately 25,000 Team Schein Members

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

If you are unable or limited in your ability to complete the application process

If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: [e-mail] UK and Ireland Candidates: [e-mail] Australia and New Zealand Candidates: [e-mail] Malaysia Candidates: [e-mail] Italy Candidates: [e-mail]

Work Arrangements

• Work From Home: Work is performed directly from the TSM's home office.
• Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.
• Onsite: Work is performed exclusively at a company facility.
• Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Equal Employment Opportunity

Henry Schein One is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants.