Ascend Practice Management Trainer

Henry Schein; United States; Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

401K Plan with Company Match

Paid Time Off (PTO)

Job summary

Henry Schein One is seeking a Training Specialist to deliver Ascend Practice Management Software training to new and existing customers. You will ensure timely, effective customer service and help the team achieve department goals.

You will facilitate remote trainings and onsite visits, create post-session documentation, and collaborate with Implementation and Support teams while managing calendars and striving for a CSAT score of 90% or higher.

Qualifications

• 2 to 4 years of related professional experience.
• Bachelor's degree or global equivalent preferred.
• Ability to travel up to 65%.
• Experience in professional training.
• Dental industry background preferred.

Responsibilities

• Facilitate remote training calls and onsite visits using standard curriculum.
• Instruct offices using prepared curriculum on each topic.
• Provide post-training documentation and follow-up sessions.
• Collaborate with Implementation and Support teams to resolve issues.
• Maintain calendar and track CSAT targets.

Skills

Communication skills

Public speaking

Problem solving

Team collaboration

Education

Bachelor's degree or global equivalent

Tools

Microsoft Office

CRM software

Henry Schein solutions

Job description

paid time off, short term disability, 401(k)

United States

Sep 08, 2026

Shape what's next in dental technology.

Join a globalleaderredefiningdental practice managementand do work thatactuallymatters.At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.Yourideas fuel innovation that enhances patient care and drivesreal resultsfor practices.

Wedon'tjust talk aboutimpact;we build it!Backed by a trusted reputation, ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteam,you'llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your winscelebrated.

JOB OVERVIEW

This position is responsible for providing training for Ascend Practice Management Software (PMS) to all new or existing customers. Ensure timely and effective customer service expectations are met and/or always exceeded. Works toward and assists in the achievement of individual, team, and department goals.

KEY RESPONSIBILITIES

• Facilitate remote training calls and onsite visits with new and existing customers using standardized curriculum agenda
• Instruct offices using prepared curriculum on each topic
• Provide post training session documentation on related topics
• Maintain updated calendar
• Responsible for excellent time management skills to achieve customer service expectations
• Maintain individual utilization and productivity goals as determined by leadership
• Schedule follow up sessions or webinars with customers as needed
• Provide email communication to offices and other team members as required
• Attend and participate in weekly team meetings
• Document sessions within CRM system
• Work on several different software platforms to retrieve customer data for monitoring
• Maintain a personal CSAT score of 90% or above
• Work with Implementation team members to coordinate Ascend training
• Collaborate with Support team members to resolve technical issues for customers
• Communicate with Team Leader and/or direct supervisor on complex issues for customers
• Provide shadowing opportunities on a consistent basis for new employees across multiple teams and departments
• Mentor new employees throughout their onboarding process
• Participates in special projects and performs other duties as required based on current business needs

Ability to travel up to 65%

KNOWLEDGE

Intermediate level professional; developing knowledge within own discipline. Some evaluation, originality or ingenuity required to perform tasks. Frequently apply the fundamental concepts, practices, and procedures of a particular field. Apply company policies and procedures to resolve a variety of issues.

COMPLEXITY

Work on problems of limited to moderate scope and impact where analysis of situations or data requires a review of a variety of factors. Analyze possible solutions using standard procedures to solve straightforward problems. Exercise judgment within defined procedures and practice determining appropriate action. Build productive internal/external working relationships.

SUPERVISION

Receive a moderate level of instruction on day-to-day work and detailed instruction and guidance on new projects or assignments.

MINIMUM WORK EXPERIENCE

Typically, 2 to 4 years of related professional experience.

PREFERRED EDUCATION

Typically, a bachelor's degree or global equivalent in related discipline.

GENERAL SKILLS & COMPETENCIES

Intermediate understanding of industry practices

General proficiency with tools, systems, and procedures

Basic planning/organizational skills and techniques

Good decision making, analysis and problem-solving skills

Good verbal and written communication skills

Basic presentation and public speaking skills

Basic interpersonal skills

Developing professional credibility

SPECIFIC KNOWLEDGE & SKILLS

Practice management software and services including Henry Schein solutions experience

Professional training experience

Dental industry experience

Proficient with Microsoft Office products

PERFORMANCE REQUIREMENTS

Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meeting expectations or consistently exceed expectations.

TRAVEL / PHYSICAL DEMANDS

Travel up to 65%. Office environment. No special physical demands required.

What you get as a Henry Schein One Employee

A great place to work with fantastic people.

A career in the healthcare technology industry, with the ability to grow and realize your full potential.

Competitive compensation.

BENEFITS

• Medical coverage
• Dental coverage
• Vision coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• and more

*Benefits may vary by location or status.

Henry Schein Oneis an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.