ASC DIRECTOR

StrideCare; Richmond (VA); On-site; USD 150,000 - 210,000; Full time

Job summary

StrideCare in Richmond, VA seeks an ASC Director to drive operational excellence, ensure regulatory compliance, and deliver service excellence aligned with organizational goals.

You will lead workflow management, collaborate with leadership, staff, and providers, and develop dashboards and KPIs to inform decisions. A team-oriented, proactive approach is essential in a fast-paced environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to prioritize responsibilities and meet deadlines.
• Proficiency with Microsoft Office and SharePoint.
• Experience with process mapping and project management.

Responsibilities

• Collaborate with leadership, staff, providers, and departments.
• Develop dashboards, reports, and KPIs to support decisions.
• Maintain compliance with policies and regulatory standards.
• Support workflow coordination, operational efficiency, and communication.
• Analyze data to identify trends and improvement opportunities.
• Document business processes and support testing of enhancements.

Skills

Communication

Interpersonal skills

Prioritization

Organization

Problem solving

Microsoft Office

Excel

HTML

SharePoint

Team player

Education

Bachelor's degree preferred

Job description

Description

The ASC Director is responsible for supporting operational, departmental, and organizational objectives through role-specific responsibilities, collaboration, workflow management, communication, compliance, and service excellence aligned with the needs of the organization.

Supervisory Responsibilities

Provides oversight, guidance, and workflow support to assigned staff and operations.

Essential Duties / Responsibilities

• Perform responsibilities specific to the ASC Director position.
• Collaborate with leadership, staff, providers, and operational departments.
• Maintain compliance with organizational policies and regulatory standards.
• Support workflow coordination, operational efficiency, and communication.
• Maintain documentation, reporting, and recordkeeping responsibilities.
• Assist with departmental projects, initiatives, and process improvements.
• Support positive service experiences and operational consistency.
• Perform additional duties and responsibilities as assigned.
• Analyze operational, financial, and performance data to identify trends and improvement opportunities.
• Develop dashboards, reports, and key performance indicators to support data-driven decision-making.
• Document business processes and recommend improvements to enhance efficiency and workflow consistency.
• Collaborate with cross-functional teams to understand business needs, gather requirements, and deliver actionable insights.
• Support system enhancements by participating in testing, validating data accuracy, and identifying issues.
• Assist with forecasting, financial modeling, and related performance analysis.
• Participate in process improvement initiatives involving the design, redesign, or implementation of new or updated processes.
• Support the implementation of new workflows related to application development, process rollouts, or operational changes.
• Maintain a working understanding of business functions and process flows to effectively support improvement efforts.
• Provide support during workshops by preparing materials, guiding discussions, capturing outcomes, and preparing follow-up documentation for leadership.
• Gather and organize materials, documentation, and data required to support project objectives and process evaluations.
• Capture meeting inputs, decisions, action items, issues, and questions to support follow-up and project tracking.
• Coordinate meeting logistics, scheduling, and materials when needed to ensure successful collaboration.
• Other duties as assigned.

Requirements

Required Skills / Abilities:

• Strong communication and interpersonal skills.
• Ability to prioritize responsibilities and meet deadlines.
• Strong organizational and problem-solving abilities.
• Professionalism and attention to detail.
• Proficiency with Microsoft Office and applicable systems.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Understanding of process mapping, project management, relational database concepts, and client-server concepts.
• Possesses basic problem solving, analytical and communication skills.
• Experience in Microsoft Office Suite, including Excel.
• Familiar with HTML and SharePoint.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast paced environment.

Education And Experience

• Relevant experience preferred depending on role requirements.
• Associate or Bachelor’s degree preferred when applicable.
• Ability to work effectively in fast-paced environments.
• Bachelor’s Degree in Information Systems, Business or related field preferred.
• 3-5 years of experience in the field or in a related area, managing creation and implementation of a service area component, trouble-shooting.

Physical Requirements

• Ability to sit for extended periods while working at a computer.
• Manual dexterity required for operating office equipment (e.g., computers, phones, fax machines).
• Ability to lift and carry up to 20 pounds occasionally.
• Visual acuity is required to perform tasks involving computer screens and paper documents.
• Ability to move around the office to access files, office machinery, and other equipment.
• StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.