Asbury - 4144 - Scheduling Specialist

Pho Prime, LLC; Dubuque (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Caravel Autism Health is seeking a Scheduling Specialist to be the face of the clinic, ensuring accurate scheduling for clients and staff and coordinating start of service. You will greet families, answer phones, and support daily clinic operations while maintaining HIPAA compliance.

You will manage permanent schedules, reschedules, and cancellations, document changes, and collaborate with intake and clinical teams to ensure timely treatment delivery and a smooth patient experience at our

Qualifications

• Must be a high school graduate or GED equivalent.
• Experience in medical or therapeutic settings with administrative duties is preferred.
• Strong organizational and communication skills are essential.
• Familiarity with multi-line phone systems and office equipment is helpful.

Responsibilities

• Schedule permanent and variable appointments for clients and staff.
• Greet clients and families and respond to inquiries in a professional manner.
• Record and communicate scheduling changes accurately to all parties.
• Coordinate clinic start-of-service activities with Intake and clinical teams.
• Maintain HIPAA-compliant handling of client information and communications.
• Support daily clinic operations, logistics, and supply organization.

Education

High school diploma or GED

Job description

Asbury - 4144 - Scheduling Specialist Caravel Autism Health

Schedule Full time

Description

Overview

The Scheduling Specialist serves as the face of their clinic for clients and their families and supports the clinical team by flexibly serving multiple functions at the clinic. They are responsible for timely and accurate scheduling changes for their staff and clients, coordinating start of service for clients while serving as general facilities support.

Responsibilities

• Scheduling: Permanent schedules and scheduling variances.
• Family guidance.
• Accurately records client and staff cancelations, reschedules, and other scheduled time off to ensure clients receive their prescribed treatment hours.
• Timely execution of scheduling communication/task needs that takes place at the center.
• Implementing best practices for scheduling, including timely delivery.
• Meeting or exceeding treatment delivery goals (KPIs) as it relates to provider & client utilization, including make up time.
• Coordinating appropriate use of admin time.
• Scheduling trainings, i.e. safety care, Relias, compliance, etc.
• Onboarding new clients in partnership with Intake, from meet and greet to first day of ABA.
• Support additional in-market centers with scheduling operations as needed.
• Greet all clients and families as they arrive to our clinics
• Answer phones and respond to or forward requests and/or information.
• Facilitates timely and accurate flow of communication between the clinic and Caravel corporate support functions.
• New hire day one welcome & center orientation as needed.
• Facilitating daily operations, cleanliness, team building, logistics, supply management and organization of center..
• Employee will be required to sit, talk, hear, type and write.
• Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required.
• Specific vision abilities required by this job include near, far, and field of vision.
• Speech must be spoken in a manner easily understood by others.
• This position requires regular and punctual employee presence.

Requirements

Education:

• Must be a high school graduate/GED equivalent.

Experience:

• At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting including providing administrative or customer service-related experience preferred.

Skills and Competencies:

• Strong organizational skills, with the ability to multi-task and meet deadlines.
• Strong attention to detail.
• Experience working with multi-line phone systems and office machines (copiers, postage machines, fax machine, etc.).
• Displays professionalism and represents organization in a professional manner.
• Excellent verbal and written communication skills, with a pleasant, professional, and helpful demeanor and voice.
• Demonstrates initiative, with the ability to manage self and workload.
• Knowledge of HIPAA privacy and security rules and regulations.
• Ability to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.