ASA V - Health Unit Coordinator: D6N - Evenings, 3p-11:30p Mon-Fri, Holiday requirement

Albany Medical Center; City of Albany (NY); On-site; USD 40,000 - 53,000; Full time

Job summary

Albany Medical Center is seeking an Administrative Support Associate V/Health Unit Coordinator. This position involves supporting patient care through clerical and customer service tasks in the Maternal Special Care unit. Ideal candidates will exhibit strong communication, organizational skills, and healthcare experience, underlining their commitment to ethical standards and quality service.

Qualifications

• High school diploma with post-high school training or related work experience.
• Certification with the National Association of Health Unit Coordinators preferred.
• Minimum of one-year healthcare or clerical experience preferred.

Responsibilities

• Perform clerical and customer service duties that support patient care.
• Assemble/maintain patient records and greet visitors.
• Utilize clinical and patient information systems.

Skills

Communication

Customer Service

Clerical Skills

Organizational Skills

Problem-Solving

Education

High school diploma or equivalent (GED)

Tools

Basic Office Equipment

Job description

Department/Unit:

Maternal Special Care - D6N

Work Shift:

Evening (United States of America)

Salary Range:

$40,495.10 - $52,643.64 The Administrative Support Associate’s V/Health Unit Coordinator (HUC) role is to perform customer service, clerical and reception duties that support the work flow of the unit, nursing station and the delivery of patient care. The clerical activities include ensuring accurate preparation, processing and standardization of the patient record, and utilization of clinical information systems. The customer service duties include effective communication with patients, significant others, and members of the health care team. The ASA V/HUC will be able to meet the needs of all units within the Patient Care Service assigned, as needed.

• Assembles/maintains patient records, filing data, and obtaining reports and data necessary for departmental operations.
• Greet and assist visitors in a courteous manner.
• Answer phones in a courteous manner.
• Records/relays messages accurately.
• Locates key personnel to direct calls and respond to inquiries.
• Makes appointments, booking rooms as necessary.
• Prepares and distributes outgoing reports via email and inter-departmental mail.
• Maintains department reports.
• Operates office machines, such as photocopier, fax machine, and computer.
• Orders materials, supplies, forms and services, and completes records and reports.
• Utilize clinical and patient information systems to support the delivery of patient care.
• Assist in the implementation of specialized projects.

Minimum Qualifications

• High school diploma or equivalent (GED) with post-high school training or related work experience.
• Certification with the National Association of Health Unit Coordinators (NAHUC) preferred.
• Minimum of one-year healthcare or clerical experience preferred.
• Must be able to operate basic office equipment (fax, photocopier, calculator) and demonstrate basic computer skills.
• Able to communicate effectively on a wide range of issues with internal and/or external customers, initiate follow-up actions. Able to work with others to accomplish a task or goal, be flexible in work practices, procedures, and/or processes, work efficiently with others to find solutions.
• Ability to be honest, to be punctual, and to perform the job in adherence to the highest standards of ethical conduct as defined by the AMC Code of Conduct. Ability to be accurate in such matters as record-keeping, and to use good judgment when performing the functions of the job or when interacting with others. Ability to accept direction, carry out orders, to work cooperatively with others and to avoid the creation of unnecessary conflict. Ability to adhere to AMC’s policies, procedures and practices, and to utilize AMC’s problem-solving processes for resolving grievances or disagreements.
• Ability to independently organize and prioritize work to complete assignments in a timely manner and meet established guidelines. Ability to multitask and gather data from appropriate resources.

Thank you for your interest in Albany Medical Center!

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.