Arvest Wealth Management Trust Officer 3

Arvest Bank Group; Rogers (AR); On-site; USD 89,250 - 111,560; Full time

Job summary

Arvest Bank Group in Rogers, AR is seeking an AWM Trust Officer 3 to manage fiduciary relationships and provide administrative services for a high-complexity client portfolio. The role focuses on expanding client relationships, coordinating with Trust Investment Officers, and ensuring compliance with laws and bank policies.

The position requires strong knowledge of fiduciary management, tax, and legal issues, plus extensive experience in trust accounting.

Qualifications

• 7–8 years of experience in trust administration.
• Completion of Personal Trust Curriculum Level 1, 2 & 3 American Bankers Association or related training within 1–3 years of hire date.
• Excellent knowledge of fiduciary management techniques, investments, tax, and legal issues.
• Excellent knowledge of accounting principles.
• Excellent knowledge of Bank’s products and services.
• Excellent skills/knowledge with the trust accounting systems.
• Relevant work experience may be substituted for the Bachelor’s degree requirement.
• Relevant military experience is considered for veterans and transitioning service members.

Responsibilities

• Maintain and expand existing customer relationships while promoting bank services to meet or exceed annual revenue and growth targets.
• Establish a call plan and work with a Trust Investment Officer to regularly call on the high potential clients and centers of influence.
• Interact with clients, resolving account problems with all areas of the Bank to ensure quality service is provided and clients’ needs are met.
• Provide customers with information and assistance regarding investment strategies and relationship management.
• Review accounts for compliance with internal policies and procedures, federal regulations, local laws, and legal documents.
• Interpret legal documents and determine both discretionary and non-discretionary distributions, acting with a high degree of independent judgment and accountability.
• Maintain and develop extensive client, professional, public, governmental, and internal bank contacts for communications, service, and counseling in bank trust and investment matters, serving as a key representative of the Trust Division to centers of influence.
• Maintain a high level of professional educational awareness in order to keep current on industry issues and regulations while also maintaining knowledge of trust products, services, policies and procedure to answer questions and resolve customer inquiries and potential problems.
• Perform complex administrative duties, which include Regulation 9 reviews, non-discretionary distributions. Monitor and approve overdrafts and prepare client reports and special projects.
• Coordinate activities with the Trust Division’s Tax Services, Investments, and Operations department to resolve related issues.
• Process, vet, and approve outgoing wire transfer requests with an established approval limit, ensuring proper approval and documentation are obtained prior to submission.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training and adhering to internal procedures and controls, reporting any known violations of compliance policy, laws, or regulations, and reporting any suspicious customer and/or account activity.
• Other duties and special projects may be assigned.

Skills

Fiduciary management

Investments

Tax

Legal issues

Accounting principles

Bank products & services

Trust accounting systems

Education

Bachelor’s degree

Master’s degree

Job description

Pay is based on a number of factors including the successful candidate’s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits.

Position is located at 201 West Walnut Street in Rogers, Arkansas.

Position is Monday through Friday 8 am to 5 pm with the ability to work additional hours as needed.

AWM Trust Officer 3

The AWM (Arvest Wealth Management) Trust Officer 3 administers, develops, and maintains fiduciary relationships and provides administrative services to clients, managing a portfolio of accounts characterized by high complexity and substantial asset value. This role involves managing the account relationship, directing all account activities, and ensuring conformity with governing instruments, laws, rules, legislation, policies, and procedures.

Responsibilities

• Maintain and expand existing customer relationships in a current and appropriate condition while soliciting new business from the client base by promoting bank services and products to meet or exceed annual revenue and growth targets.
• Establish a call plan and work with a Trust Investment Officer to regularly call on the high potential clients and centers of influence.
• Interact with clients, resolving account problems with all areas of the Bank to ensure quality service is provided and clients’ needs are met.
• Provide customers with information and assistance regarding investment strategies and relationship management.
• Review accounts for compliance with internal policies and procedures, federal regulations, local laws, and legal documents.
• Interpret legal documents and determine both discretionary and non-discretionary distributions, acting with a high degree of independent judgment and accountability.
• Maintain and develop extensive client, professional, public, governmental, and internal bank contacts for communications, service, and counseling in bank trust and investment matters, serving as a key representative of the Trust Division to centers of influence.
• Maintain a high level of professional educational awareness in order to keep current on industry issues and regulations while also maintaining knowledge of trust products, services, policies and procedure to answer questions and resolve customer inquiries and potential problems.
• Perform complex administrative duties, which include Regulation 9 reviews, non-discretionary distributions. Monitor and approve overdrafts and prepare client reports and special projects.
• Coordinate activities with the Trust Division’s Tax Services, Investments, and Operations department to resolve related issues.
• Process, vet, and approve outgoing wire transfer requests with an established approval limit, ensuring proper approval and documentation are obtained prior to submission.
• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to job duties. This includes, but is not limited to, completing compliance training and adhering to internal procedures and controls, reporting any known violations of compliance policy, laws, or regulations, and reporting any suspicious customer and/or account activity.
• Other duties and special projects may be assigned.

Experience

• Required: 7-8 years of experience in trust administration.
• Required: Completion of Personal Trust Curriculum Level 1, 2 & 3 American Bankers Association or related training within 1-3 years of hire date.
• Required: Excellent knowledge of fiduciary management techniques, investments, tax, and legal issues.
• Required: Excellent knowledge of accounting principles.
• Required: Excellent knowledge of Bank’s products and services.
• Required: Excellent skills/knowledge with the trust accounting systems.
• Relevant work experience may be substituted for the Bachelor’s degree requirement.
• Relevant military experience is considered for veterans and transitioning service members.

Credentials

• Required: Designation of Certified Trust and Fiduciary Advisor (CTFA) and/or Certified Financial Planner (CFP) or equivalent training and/or experience.

Education

• Required: Bachelor’s degree
• Preferred: Master’s degree

Working Conditions

• Incumbents must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
• Must be able to start work on time, maintain regular work attendance, be physically present at the assigned work location, and occasionally work overtime or outside of normal business hours.
• This job typically requires an individual to be able to observe details (including the ability to perceive color and the ability to identify clear near and far objects), to communicate and exchange accurate information, and may occasionally require the individual to physically move, remain in a stationary position, and position self to reach for objects.
• Must be able to operate standard office equipment and use office applications for communication, information and document transmission, and content, document, and report creation.
• The essential duties of this job occasionally require the associate to lift and/or move up to 25 pounds.
• Ability to travel overnight, unaccompanied, within the United States via automobile and air is required, on occasion.
• The noise level in the work environment is typically low to moderate.

Grade 17

Pay Range: $89250 - $111560 per year