Artwork Process System Administrator - Part Time

SGS & Co; Northern, New York (KY, NY); Hybrid; USD 90,000 - 103,000; Part time

Job summary

SGS & Co is seeking an Artwork Process System Administrator (Part Time) to support a client’s packaging artwork ecosystem. You will manage an artwork workflow platform and drive onboarding, training, and adoption across Marketing, Regulatory, and external partners in a hybrid model.

You will lead workflow optimization, troubleshoot issues, and partner with IT and vendors to implement enhancements, ensuring end-to-end packaging workflows run smoothly and efficiently.

Qualifications

• 3–7+ years of experience in artwork management, packaging workflows, or system administration.
• Experience with artwork/workflow platforms (e.g., Mediabox, WebCenter, DragonFly).
• Experience training users and driving adoption across cross-functional teams.
• Demonstrated ability to troubleshoot and resolve workflow/system challenges.

Responsibilities

• Manage user roles, permissions, and access across global and regional stakeholders.
• Monitor workflow performance and identify opportunities for improved efficiency.
• Lead onboarding for new users and deliver role-based training sessions.
• Analyze current workflows and drive standardization and simplification initiatives.
• Act as a liaison between stakeholders and technology partners to align system use with business needs.

Skills

Artwork management

Workflow optimization

System administration

User onboarding

Training

Troubleshooting

Cross-functional collaboration

Tools

Mediabox

WebCenter

DragonFly

Job description

Artwork Process System Administrator - Part Time

Location: (Hybrid) New York, NY – Stamford, CT

With more than 150 years of industry-leading experience, the businesses of SGS & Co and SGK are united as SGx – a powerful force in innovative packaging production. Building on the legacy of trusted service since 1947 and 1953, we deliver the full suite of packaging graphics, plate and cylinder production and metal deco services to brand owners, retailers, and printers.

We are focused on simplifying complexity, delivering flawless in-market execution and leveraging our global reach to drive consistency and amplify brand impact at scale.

Role Overview

The Artwork Process System Administrator supports the client's packaging artwork ecosystem by managing and optimizing the artwork management and workflow platform (e.g., Mediabox).

This role is responsible for ensuring the system effectively supports end-to-end packaging workflows—from project setup through approvals and final release—while enabling seamless collaboration across Marketing, Regulatory, Packaging, and external partners.

The position will focus on user onboarding & training, system support, workflow optimization, and leading new feature enhancements to continuously improve how the client's teams manage artwork and approvals.

This is a part-time role, integrated with the broader SGx / onsite team supporting the client.

System Administration & Workflow Management

• Manage user roles, permissions, and access across global and regional stakeholders
• Monitor workflow performance and identify opportunities for improved efficiency
• Generate Monthly artwork KPI & SLA reports.

User Onboarding, Training & Adoption

• Lead onboarding for new users across internal external and agency partners
• Deliver training sessions tailored to the client's teams, focused on practical, role-based system usage
• Develop and maintain training materials, quick guides, and best-practice documentation
• Reinforce standardized workflows and drive consistent adoption across teams
• Act as a trusted subject-matter expert on system usage and workflow best practices

Troubleshooting & Support

• Serve as the primary point of contact for system-related issues and user inquiries
• Troubleshoot workflow routing, approvals, asset access, and system configuration challenges
• Resolve issues impacting artwork timelines, escalating when necessary to technical teams
• Support project teams in resolving workflow bottlenecks to keep initiatives on track

Workflow Optimization & Process Improvement

• Analyze current artwork workflows and identify opportunities to simplify, standardize, and improve
• Partner with teams to reduce manual touchpoints and improve approval cycle efficiency
• Support the evolution of workflows to meet changing client business needs (e.g., new product launches, regulatory changes)
• Drive continuous improvement initiatives aligned with quality, compliance, and speed-to-market goals
• Gather feedback from stakeholders and translate needs into system enhancements
• Lead the evaluation, prioritization, and rollout of new platform features or integrations
• Partner with product teams, IT, or vendors to implement enhancements
• Pilot new workflows, automation, or capabilities to improve scalability and efficiency
• Communicate & Promote feature updates and changes clearly to users

Cross-Functional Collaboration

• Act as a liaison between stakeholders, SGx production teams, and technology partners
• Support project teams in designing workflows for new initiatives or programs
• Participate in discussions related to packaging process, approvals, and system usage
• Ensure alignment between system configuration and real-world business processes

Qualifications & Experience

• 3–7+ years of experience in artwork management, packaging workflows, or system administration
• Experience with artwork/workflow platforms (e.g., Mediabox, WebCenter, DragonFly, or similar)
• Strong understanding of the packaging artwork lifecycle, including approvals and regulatory considerations
• Experience training users and driving adoption across cross-functional teams
• Demonstrated ability to troubleshoot and resolve workflow/system challenges
• Experience working within CPG or highly regulated environments preferred (e.g., spirits, beauty, pharma)

Key Skills

• Workflow design and optimization
• System configuration and user management
• Training and stakeholder enablement
• Cross-functional communication
• problem-solving and troubleshooting
• Detail-oriented with ability to manage complexity across multiple brands and markets

Success Metrics

• Adoption and satisfaction of system users across teams
• Reduction in workflow delays, errors, or rework
• Improved approval cycle times and process visibility
• Successful rollout and utilization of new features
• Increased consistency in workflow execution across brands and regions
• Type: Part-time
• Location: Hybrid (Stamford, CT / NYC / Remote, aligned to team needs)
• Integration: Works closely with SGx onsite team and stakeholders
• Focus: System ownership, enablement, and continuous improvement (not day-to-day project management)

About Propelis: Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. For more information visit: www.SGXgraphics.com

EEO Statement: We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law.Equal Opportunity Employer Minorities/Women/Veterans/Disabled.

We strive to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $65 USD - $75 USD hourly. Ultimately, in determining pay, we will consider the successful candidate’s location, experience, and other job-related factors.