Artist Support Associate

PIRATE.COM; United States; Remote; USD 37,000 - 40,000; Full time

Job summary

A leading company in the music and entertainment industry is looking for a Customer Support Specialist. In this role, you will provide rapid support through various channels and ensure smooth operations during live sessions. The position offers a supportive work environment with generous leave policies and opportunities for personal development. Ideal candidates will have experience in high-volume support and be comfortable using music studio equipment.

Benefits

Free studio hours for personal use

Generous annual leave of 33 days

2 Duvet days for mental health breaks

4 weeks of fully paid sick leave

Qualifications

• Experience in high-volume customer support.
• Confident using music studio gear.
• Exceptional communication skills, calm, clear, and empathetic.

Responsibilities

• Deliver fast, accurate support via chat, email, and phone.
• Resolve live session issues, equipment concerns, and user errors.
• Support internal teams and flag studio or system issues.

Skills

Customer support

Communication skills

Problem-solving

Tools

Zendesk

Intercom/Freshchat

Slack

Job description

Employer Industry: Music and Entertainment

Why consider this job opportunity:
- Hourly rate of $17.81
- Free studio hours for personal use
- Generous annual leave of 33 days, increasing to 36 days with length of service
- 2 Duvet days for mental health breaks, no questions asked
- 4 weeks of fully paid sick leave
- Supportive and mission-driven work environment

What to Expect (Job Responsibilities):
- Deliver fast, accurate support via chat, email, and phone
- Resolve live session issues, equipment concerns, and user errors
- Handle GDPR deletion requests and review responses during downtime
- Act as the after-hours operations lead: monitor safety, escalate emergencies, and make time-sensitive decisions
- Support internal teams and flag studio or system issues as they arise

What is Required (Qualifications):
- Experience in high-volume customer support
- Confident using music studio gear such as DJ decks and production setups
- Comfortable working independently and making decisions under pressure
- Exceptional communication skills, calm, clear, and empathetic
- Proficient with tools like Zendesk, Intercom/Freshchat, and Slack

How to Stand Out (Preferred Qualifications):
- Fast typing skills
- Natural problem-solving abilities in a fast-paced environment
- Emotional intelligence and reliability
- Mission-driven approach to work

#MusicIndustry #CustomerSupport #RemoteWork #CreativeEnvironment #CareerOpportunity

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