Artist-First Music Support Specialist

Universal Music Group; New York (NY); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage

401(k) plan with immediate vesting

Paid time off and holidays

Descrizione del lavoro

Universal Music Group (CD Baby) is expanding its global support team in New York to assist independent artists with royalties, metadata, and distribution workflows across multiple platforms. The role demands expert knowledge of DSP requirements and a passion for artist advocacy.

You will collaborate with Product, Engineering, and Marketing to resolve escalations, improve processes, and contribute to customer-facing documentation while upholding artist-first values.

Competenze

• 2–4 years experience in customer support or operations.
• Excellent written communication skills.
• Familiarity with digital music distribution and DSPs.
• Experience with ticketing systems like Zendesk.

Mansioni

• Manage complex support inquiries including royalties, metadata, and platform issues.
• Coordinate across Product, Engineering, and Marketing to resolve escalations.
• Create and maintain support documentation and SOPs.
• Mentor junior team members and promote artist-first service.

Conoscenze

Customer support

Problem solving

Written comms

Music distribution

Strumenti

Zendesk

Jira

CRM platforms

Descrizione del lavoro

Universal Music Group (CD Baby) is expanding its global support team in New York to assist independent artists with royalties, metadata, and distribution workflows across multiple platforms. The role demands expert knowledge of DSP requirements and a passion for artist advocacy.

You will collaborate with Product, Engineering, and Marketing to resolve escalations, improve processes, and contribute to customer-facing documentation while upholding artist-first values.