Artificial Turf Service Technician

Tarkett; Michigan; Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work option

Matching contribution retirement savings plan

Learning & development program

EAP program + family

Generous holiday schedule

Job summary

Tarkett is looking for a Turf Service Technician to join their team. This role requires traveling to customer locations to address service and repair needs, maintaining communication with the customer service team, and achieving sales targets. Strong interpersonal and problem-solving skills are essential. Our hybrid work option provides flexibility, and the position includes benefits such as a retirement savings plan and generous holiday schedule.

Tarkett values diversity and promotes an inclusive workplace.

Qualifications

• Strong interpersonal and communication skills.
• Problem-solving abilities and troubleshooting skills.
• Time management and ability to meet deadlines.
• Experience with reporting tools and maintaining detailed logs.
• Knowledge of field maintenance and equipment operation (preferred).
• Willingness to travel to customer locations.

Responsibilities

• Travel to customer locations for maintenance and repair needs.
• Diagnose field problems and communicate with the team.
• Maintain contact with Customer Service Coordinator.
• Achieve sales targets and coordinate sales efforts.
• Fill out detailed service reports.

Skills

Interpersonal skills

Communication skills

Problem-solving abilities

Time management

Reporting tools experience

Knowledge of field maintenance

Tools

Microsoft Outlook

Concur

Salesforce Field Service Lightning

Job description

About the Job

Want to be a Champion? Come join our team at Tarkett Sports. Tarkett Sports is the leader in Sport Surfacing throughout North America. We are expanding and looking for Turf Service Technicians to join our team. We are currently recruiting for the Chattanooga, TN region, including North West Georgia and North East Alabama.

Responsibilities

• Travel to customer locations to address maintenance, service, and repair needs on turf fields.
• Diagnose field problems and relay the information to the Customer Service and Field Service coordinators, who will contact the customer.
• Expedite customer problems and complaints to the CSR and team within 24 hours to maximize satisfaction.
• Goal to address repairs within 7 days of notification.
• Ability to troubleshoot and repair various issues that may arise.
• Maintain constant contact and communication with the Customer Service Coordinator, Field Care Coordinator, Field Service Manager and Regional Sales Associate.
• Attend Weekly WIP Calls.
• Educate customers on proper field practices for maintenance and how to properly use their field equipment.
• Good communication and interpersonal skills are vital when working with customers and a team.
• Achieve agreed upon sales targets and outcomes.
• Coordinate sales efforts with regional customers.
• Fill out detailed reports and keep records on services that have been provided. Transmit said reports to the CSR within 5 days.
• Build and maintain relationships with customers.
• Ability to effectively manage time. Provide detailed log of work done when not linked to a repair or maintenance job.
• Present, promote and sell field maintenance equipment to existing customers and prospective customers.
• Keep company equipment operating and perform appropriate maintenance and repairs to equipment.
• Maintain a log of all equipment and equipment repair activity.
• Maintain supplies.
• Effectively demonstrate the ability to use Outlook, Concur, and Field Service Lightning apps.

Qualifications

• Strong interpersonal and communication skills.
• Problem‑solving abilities and troubleshooting skills.
• Time management and ability to meet deadlines.
• Experience with reporting tools and maintaining detailed logs.
• Knowledge of field maintenance and equipment operation (preferred).
• Willingness to travel to customer locations.
• Proficiency with Microsoft Outlook, Concur, and Salesforce Field Service Lightning apps (or similar).

Benefits

• Hybrid work option.
• Matching contribution retirement savings plan.
• Learning & development program.
• EAP program + family.
• Generous holiday schedule.

Sustainability & Safety

• Responsible Manufacturing – Protecting Our Planet for the Future.
• EcoVadis Platinum Medal – recognizing top 1% global performance in sustainability excellence.
• Goal Zero – commitment to diverting job site and manufacturing waste from landfill.
• Industry‑leading manufacturing systems certified to ISO 9001, ISO 14001, ISO 45001.
• Leading recycling and material regeneration through two owned and operated facilities.

Tarkett Sports is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.