Artificial Intelligence Business Systems Analyst

Carrier Enterprise; Knightdale (NC); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Employer Match

Employee Discount Program

Paid Vacation & Sick time

Company Paid Holiday's

Job summary

Carrier Enterprise seeks an AI Business Systems Analyst to drive AI initiatives from intake through deployment, bridging AI strategy with enterprise systems. You will coordinate with business stakeholders, IT, and developers to ensure AI solutions deliver measurable value.

The role emphasizes data flow design, Salesforce alignment, and KPI reporting using Power BI and Tableau. A strong background in RPA and enterprise integration is expected.

Qualifications

• Must have hands-on experience with AI initiatives and RPA automation.
• Experience translating business needs into AI workflows and specifications.
• Proficiency with KPI dashboards and data-driven insights.

Responsibilities

• Lead lifecycle of AI initiatives from intake to deployment.
• Coordinate cross-functional teams across IT, business, and developers.
• Identify automation opportunities and decide when AI is appropriate.
• Document data flows and requirements aligned to Salesforce.
• Develop AI workflow docs and integration standards.
• Support KPI dashboards and AI-driven analytics.
• Perform pre/post deployment testing for data integrity and readiness.
• Communicate complex concepts in business terms to stakeholders.

Skills

AI Projects

Cross-functional collaboration

Communication

Education

Bachelor's degree in AI related fields or Business/IS AI experience

Tools

UiPath

Automation Anywhere

Salesforce

Power BI

Tableau

SQL

Jira

Confluence

Azure DevOps

Job description

About Us

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full‑line of aftermarket parts, supplies and accessories. CE has approximately 200+ locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000+ employees. Our vast footprint, inventory and e‑Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.

Vision & Culture

Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world‑class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e‑Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!

Find out more about CE at www.carrierenterprise.com.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).

AI Business Systems Analyst

The AI Business Systems Analyst drives and executes the complete lifecycle of AI initiatives while serving as a key integration contributor connecting AI capabilities to core enterprise technology platforms. This role bridges AI strategy with operational execution, ensuring that AI solutions deliver measurable business value and are seamlessly embedded within existing systems.

Key Responsibilities

• Drive the full AI initiative lifecycle from intake and feasibility through integration, deployment, and post‑launch optimization ensuring measurable business value and enterprise alignment
• Facilitate cross‑functional collaboration across business stakeholders, IT, and developers coordinating UAT, defect tracking, and user readiness throughout the SDLC
• Identify, assess, and document RPA automation opportunities where AI is not the appropriate solution and coordinate implementation utilizing platforms like UiPath or Automation Anywhere
• Translate business and SME input into structured AI workflow documentation, data flow architecture, and requirements specifications aligned to Salesforce
• Contribute to KPI dashboards and performance reporting using Power BI, Tableau, Excel, and SQL supporting AI‑assisted analytics including predictive insights and anomaly detection
• Execute pre and post deployment testing to validate operational viability, data integrity, user readiness, and compliance while tracking AI capabilities for continuous improvement
• Develop and maintain scalable AI workflow documentation, integration standards, and technical specifications to support team knowledge continuity
• Translate complex technical concepts into clear actionable business language while facilitating stakeholder engagement across multiple parallel AI initiatives

Required Qualifications

• 2+ years of hands‑on experience as an AI‑focused Business Analyst with direct, demonstrable involvement in AI initiatives, RPA automation, and enterprise digital transformation with a proven ability to translate complex technical concepts into clear, actionable business language. Candidates without AI project experience will not be considered.
• Hands‑on experience with RPA platforms (UiPath, Automation Anywhere, or equivalent) and working knowledge of Salesforce CRM and cross‑platform enterprise integration
• Proficiency in Power BI, Tableau, Advanced Excel, and SQL with the ability to develop KPI dashboards and translate data into actionable business insights
• Strong collaboration and communication skills with the ability to bridge technical and business teams while supporting SDLC deliverables in program like: Jira, Confluence, and Azure DevOps
• Bachelor's degree in Artificial Intelligence related fields: AI Business Strategy, Data Science, or Machine Learning. Or Business Administration, Information System and AI experience.

Preferred Qualifications

• AI or data analytics certification or equivalent experience with demonstrated ability to evaluate when AI is and is not the appropriate solution
• RPA certification in UiPath, Automation Anywhere, or equivalent with hands‑on implementation experience and ability to recommend RPA or workflow automation when AI is not the right fit
• Experience with complementary automation solutions including business rules engines, workflow automation, and process modeling tools such as BPMN 2.0, UML, or Lean mapping
• Exposure to cloud‑based AI and automation platforms such as Microsoft Azure AI, AWS Machine Learning, or Google Cloud AI supporting scalable enterprise solutions
• Prior experience in customer experience, contact center, or enterprise technology environments supporting AI and automation solution design from the business side
• Familiarity with data governance, data lineage practices, and compliance considerations within complex AI and automation environments

Benefits

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short‑term and Long‑term)
• Employee Assistance Program (EAP)Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holiday's
• 401(k) Plan with Employer Match
• Employee Discount Program
• Company Paid Volunteer Time Off
• Invitation to Apply

Full‑time and part‑time positions are available.

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence. CE#123