Arrowhead Events - Tours and Events Coordinator

Chiefs; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

Une équipe dynamique recherche un Coordinateur de Tours et d'Événements pour gérer les opérations au Arrowhead Stadium. Dans ce rôle, vous superviserez le personnel, planifierez des événements et développerez des programmes destinés à garantir une expérience de qualité pour les visiteurs. Vous apporterez des idées novatrices pour diversifier et enrichir les événements, tout en assurant un excellent service client. Ce poste offre une formidable opportunité pour les professionnels passionnés par la gestion d'événements au sein d'une organisation sportive emblématique.

Qualifications

• Expérience de deux ans dans la gestion d'événements.
• Connaissance démontrée de la terminologie événementielle.
• Capacité à établir des relations professionnelles.

Responsibilities

• Coordination des opérations du camp d'entraînement des Chiefs et des visites du stade.
• Création de matériel de formation pour les guides de visite.
• Gestion des budgets pour les événements et le programme de visites.

Skills

Analytical Skills

Organizational Skills

Problem Solving

Technical Skills

Oral Communications

Written Communications

Innovation

Motivation

Decision Making

Education

Bachelor’s degree in business, marketing, sports management, or facility management

Tools

Microsoft Office

Job description

Arrowhead Events - Tours and Events Coordinator

Job Description

Posted Tuesday, June 10, 2025 at 6:00 AM

Position Profile: Tours and Events Coordinator
Department: Arrowhead Events
Reports to: Sr. Manager of Tours and Events
Status: Salary, Non-Exempt

JOB SUMMARY: The Tours and Events Coordinator is a full-time position within Arrowhead Events. Arrowhead Events is responsible for making Arrowhead Stadium an entertainment destination by attracting and developing concerts and sporting events. This position will take a lead role as the coordinator for the stadium tour program, Chiefs Training Camp and other events with tasks including, but not limited to, those detailed below.

ESSENTIAL ACCOUNTABILITIES:

• Hiring, training and scheduling of Chiefs Training Camp staff
• Overseeing Chiefs Training Camp logistics through the management of meetings and communication with both staff and guests
• Supervising Arrowhead stadium tour guide team, including coordinating schedule and booking process
• Developing tour guide training materials and scripts
• Creating and developing new ideas and events to generate additional revenue for the tour program
• Handling the ticketing and scheduling systems (Timetap/Archtics), along with addressing customer inquiries and feedback
• Managing budgets for both Chiefs training camp and the tour program, including staffing, supplies, and event costs
• Supporting other entities within Arrowhead events, including corporate events, event sales, and Chiefs game day

COMPETENCIES:

• Analytical Skills-Synthesize information; uses intuition and experience to complement data; designs and generates creative solutions.
• Organizational Skills: Strong ability to organize and multi-task.
• Problem Solving-Identifies and resolves problems in a timely manner; gather and analyze information skillfully and must be able to develop solutions quickly and effectively.
• Technical Skills-Assesses own strengths and weaknesses; pursues training and development opportunities. Strives to continuously build knowledge and skills. Share skills with others and recognize training opportunities for staff.
• Oral Communications-Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Written Communications- Writes clearly and informatively.
• Innovation-Displays original thinking and creativity; meets challenges with resourcefulness.
• Motivation-Demonstrates excellent personal motivation and encourages others to be motivated and enthusiastic. Shows persistence and overcomes obstacles. Takes calculated risks to accomplish goals.
• Decision Making- Must be able to make immediate decisions based on the best interests of the organization, staff, and guests. Decisions are generally related to essential duties and responsibilities of the position.

MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE:

• Minimum of two years’ experience in event operations/planning/management.
• Bachelor’s degree or better from an accredited university or college in the field of business, marketing, sports management, facility management, etc.
• Demonstrated knowledge of event industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
• Must be detail oriented and be able to multi-task.
• Must have good communication and time management skills.
• Must be able to establish professional relationships with staff and clientele.
• Strong computer skills including Microsoft Office applications, word processing, spreadsheets, database, presentation and Internet software.
• Must be available to work varied days and hours, on weekends/holidays and in the summer heat.