Arrangement Counselor Trainee

sci; Whittier (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Sick Leave

Short-Term Disability

Long-Term Disability

Life Insurance

401(k) with Company match

Job summary

Rose Hills is seeking a Funeral Service Coordinator to meet with families, arrange mortuary and cemetery goods and services, and ensure final disposition meets policy and regulatory standards. The role requires compassion, accuracy, and strong customer service during sensitive arrangements.

The candidate should have five years in mortuary/cemetery work, a licensed Funeral Director or equivalent, and be able to perform notary duties.

Qualifications

• Five years' experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including arranging funerals.
• Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer.
• Must pass CFDA Arrangers Test or equivalent and complete CFDA Funeral Arrangers Course.
• Must pass exam to become a licensed notary.
• Strong written and verbal communication skills.
• High level of professionalism, customer service and willingness to help others.
• Two years of college; AA degree preferred.
• Bilingual a plus.

Responsibilities

• Meet with families and arrange mortuary and cemetery goods and services for final disposition.
• Present and sell Rose Hills' products and services.
• Ensure compliance with state and federal regulations and company policies.
• Complete funeral and cemetery arrangements with accuracy and compassion.
• Provide notary services for official documents and complete arrangements.

Skills

Compassionate service

Communication

Sales aptitude

Customer service

Bilingual (nice to have)

Education

Licensed Funeral Director

Funeral Embalmer license or pass CA Funeral Directors Exam

CFDA Arrangers Test

Notary license

Two years college / AA degree preferred

Job description

Our associates celebrate lives. We celebrate our associates.

Meet with families and arrange for mortuary and cemetery goods and services required in final disposition. Ensure that funeral arrangements are performed in a professional and courteous manner, and that they comply with Company policy and with state and federal regulations.

Essential Job Functions:

Must be able to perform the essential functions of the job with or without reasonable accommodation.

• Successfully complete Rose Hills' At-Need training program including trainer lead instruction, departmental cross training, observation of actual arrangement meetings, and hands on training.
• Must demonstrate depth of knowledge in company products and services, company policies and procedures, and state and federal regulations.
• Complete funeral and cemetery arrangements with a high level of accuracy and compassion and perform the necessary case management activities including, but not limited to, ensuring all case paperwork is complete and provided to appropriate departments, ensuring case instructions are clear and concise, and ensuring necessary follow through activities are performed timely.
• Present and sell Rose Hills' products and services in accordance with company objectives and maintain consistent product sales performance levels.
• Maintain positive, professional working relationships with coworkers and cross-functional departments.
• Support Rose Hills' Family Service Program
• Demonstrate a high level of compassion, empathy, integrity, and willingness to help others.
• Provide notary services for official company documents and documents that require notary to complete the arrangements process
• Abide by the Company dress code and any department requests regarding work attire.
• Keep immediate supervisor promptly and fully informed of all problems and matters of significance and take prompt corrective action where necessary.
• Adhere to the Company policies, procedures, rules, and controls.
• Adhere to safety rules and regulations, and report unsafe practices to management.
• Act on customer complaints to provide satisfactory resolution.
• Adhere to the attendance policy and report to work on time.

Experience and Education:

• Five years' experience in the mortuary/cemetery industry, with knowledge of funeral ceremonies and practices, including three years arranging funerals- preferred
• Licensed Funeral Director (or pass the California Funeral Directors Exam) and/or licensed Embalmer, preferred
• Must pass CFDA Arrangers Test or equivalent, and if necessary, complete an CFDA Funeral Arrangers Course or equivalent, and successfully pass the accompanying examination by a score of 75% or higher
• Must pass exam to become a licensed notary
• Strong written and verbal communication skills
• High level of professionalism, customer service, and willingness to help others
• Professional sales and/or strong customer service background
• Minimum of two years of college; or A.A. degree preferred
• Bilingual a plus

Compensation:

$24.00/hr - $25.00/hr

Exact compensation may vary based on skills, experience, and location.

Benefits (dependent upon eligibility):

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status.

SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer.

Postal Code: 90601

Job Location: US-CA - Whittier