ARF Senior Administrator

CALIFORNIA ENHANCED BEHAVIORAL SUPPORT SERVICES LLC; Indio (CA); On-site; USD 76,000 - 90,000; Full time

Job summary

CALIFORNIA ENHANCED BEHAVIORAL SUPPORT SERVICES LLC in Indio, CA is seeking a Senior Administrator to provide comprehensive operational leadership across multiple residential programs. You will ensure regulatory compliance, financial accountability, quality assurance, and exceptional consumer care while partnering with Executive Leadership.

The role requires leading by example, maintaining visibility within homes, coaching leadership teams, and driving staffing and process improvements.

Qualifications

• Bachelor's degree preferred in a related field.
• Minimum three years of management experience in residential services or related human services.
• Minimum two years supervising multiple programs or residential homes.
• Knowledge of California Title 17, Title 22, DDS, Regional Center, and licensing regulations.
• Active ARF and RBT certificates held.
• Strong staffing, scheduling, compliance, and QA knowledge.

Responsibilities

• Provide day-to-day operational oversight of assigned residential homes.
• Maintain leadership visibility within programs and coach leadership teams.
• Oversee staffing, scheduling, and staffing efficiency; manage overtime usage.
• Ensure QA initiatives, incident review, and regulatory compliance.
• Lead financial and operational planning with Executive Leadership.
• Prepare for licensing visits and internal audits; ensure audit readiness.
• Report weekly on QA, staffing, overtime, recruitment, finances, and turnover.

Skills

Leadership

Staffing management

Scheduling

Compliance

Quality assurance

Communication

Problem solving

Microsoft Office

EHR systems

Driver's license

Education

Bachelor's degree in Human Services, Social Work, Healthcare Administration, Business Administration, or related field

Active ARF certificate

Active RBT certificate

Tools

Microsoft Office

Electronic Health Records

Job description

Job Details

Job Location: Indio, CA 92201

Salary Range: $76,000.00 - $90,000.00 Salary/year

Position Summary

The ARF Senior Administrator is responsible for providing comprehensive operational leadership and oversight for multiple residential programs. This role ensures regulatory compliance, staffing stability, financial accountability, quality assurance, employee engagement, and exceptional consumer care while serving as a strategic partner to Executive Leadership.

The Senior Administrator is expected to lead by example, maintain a visible presence within assigned homes, foster accountability, and drive operational excellence across all assigned programs.

Essential Duties & Responsibilities

Operational Leadership

• Provide day-to-day operational oversight of assigned residential homes.
• Maintain consistent leadership visibility within assigned programs.
• Coach, mentor, and develop leadership teams.
• Support employee performance management, corrective action, and accountability.
• Oversee crisis management and emergency response activities.
• Coordinate client admissions, discharges, and transitions.
• Collaborate with Regional Centers, interdisciplinary teams, vendors, and community partners.
• Ensure effective communication between operations and executive leadership.

Scheduling & Staffing Oversight

• Maintain oversight of staffing schedules and staffing efficiency.
• Monitor staffing ratios to ensure regulatory compliance.
• Review overtime and double-time utilization and implement reduction strategies.
• Develop staffing stabilization plans.
• Partner with Human Resources and Talent Acquisition to fill vacancies.
• Monitor attendance trends, call-offs, and staffing gaps.
• Maintain accountability for staffing outcomes within assigned homes.

Quality Assurance & Regulatory Compliance

• Oversee Quality Assurance initiatives and corrective action plans.
• Review incident reports and identify operational trends.
• Ensure consumer binders and documentation remain audit-ready.
• Monitor medication documentation compliance.
• Prepare homes for licensing visits and internal audits.
• Ensure compliance with all applicable federal, state, licensing, Regional Center, Title 17, Title 22, and company requirements.
• Monitor employee training compliance.
• Follow up on identified deficiencies until resolution.

Financial & Operational Management

• Monitor labor expenses and staffing utilization.
• Analyze overtime, productivity, and scheduling efficiency.
• Review operational spending and supply utilization.
• Identify opportunities to improve operational efficiency while maintaining quality services.
• Participate in financial planning discussions with Executive Leadership.

Executive Reporting

Conduct weekly operational review meetings with Executive Leadership covering:

• Quality Assurance updates
• Staffing and scheduling review
• Overtime and labor analysis
• Recruitment and vacancy updates
• Financial concerns
• Consumer movement updates
• Employee engagement initiatives
• Staff performance trends
• Retention and turnover metrics
• Regional Center updates
• Operational barriers and action plans

Qualifications Minimum Qualifications

• Bachelor's degree in Human Services, Social Work, Healthcare Administration, Business Administration, or related field preferred.
• Minimum three (3) years of management experience in residential services, behavioral health, developmental disabilities, or related human services.
• Minimum two (2) years supervising multiple programs or residential homes preferred.
• Knowledge of California Title 17, Title 22, DDS, Regional Center, and licensing regulations.
• Active ARF certificate
• Active RBT certificate
• Strong knowledge of staffing management, scheduling, compliance, and quality assurance.
• Experience leading multidisciplinary teams.
• Excellent organizational, leadership, communication, and problem-solving skills.
• Proficient in Microsoft Office and electronic health record/documentation systems.
• Valid California Driver's License with acceptable driving record.
• Ability to pass DOJ/FBI background clearance, health screening, and all required employment clearances.

Physical Requirements

• Ability to travel regularly between assigned residential locations.
• Ability to respond to emergencies outside of normal business hours when required.
• Ability to sit, stand, walk, bend, lift up to 25 pounds, and perform routine office and residential program duties.

Work Environment

This position operates in residential care settings and office environments. Evening, weekend, holiday, and on-call responsibilities may be required to meet operational needs.