Arena - Events - Event Staff - 13E040

Andy Frain Services; Fishers (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading company as Event Staff, providing exceptional customer service at events. Your role includes greeting visitors, maintaining safety awareness, and ensuring a professional image. Ideal candidates will have a strong customer service orientation and a high school diploma.

Qualifications

• Must be 18 years or older and willing to submit to a background check.

Responsibilities

• Deliver quality service and interact positively with customers.
• Maintain knowledge of emergency policies and respond to alarms.
• Know and understand post orders and daily event needs.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or equivalent (GED)

Job description

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Job Summary

Provide quality customer service to customers, patrons and employees. Establish working relationships with customers, vendors and employees in fulfilling assigned post orders. Take an active role in assisting customers with other duties that may not be included in this job description and are approved by the Manager. Event Staff must possess and maintain a professional image at all times.

Responsibilities/Duties

Essential functions may vary depending on department size, organizational structure and/or geographic location. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job. Other duties, not listed below, may also be assigned.

• The delivery of quality service and positive interaction with our customers is critical to the completion of all tasks within this job description. Greet all visitors, vendors, and employees while maintaining standards of excellence in presentation and professionalism. Customer Service is Every Employee's Job!
• Maintain knowledge of all emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and assist as needed.
• Post orders may include Ticket Taking, Ushering, Guest Services, Elevator Operator, Special Services or other.
• Be diligent and vigilant in safety awareness.
• Know and understand post orders, revisions, and daily event needs. Know your chain of command.
• Functions may be expanded upon at any time at the request of the customer.

Minimum Qualifications

The following are the minimum qualifications to successfully perform this role. Qualifications may vary based on department size and location.

• High School Diploma or equivalent (GED) and be 18 years of age or older.
• Willing to submit to a background check; employment is conditioned upon successful completion of a background investigation.

Skills/Abilities

• Strong customer service orientation, exemplifying that Customer Service is Every Employee's Job.
• Ability to facilitate change, work well with others, follow directions, and improve continually.
• Effective oral and written communication skills.

Physical Demands

Must be able to see, hear, speak and write clearly. Capable of pushing/pulling/carrying up to 25 lbs, stair climbing, and standing for long periods. Reasonable accommodations may be made for differently-abled individuals.

This description is not all-inclusive and duties may be modified or expanded as needed.